End Customer Company Name *

What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.

Timezone *

We will use your time zone & business hours information to provide a faster resolution.

Your business operation hours *

Please note that the time is in 24 hours clock

From *

To *

I'm having trouble with: *

Specifically: *

Network ID *

You can find your Account ID in the upper right corner of your Campaign Manager 360 account, inside [square brackets].

CM advertiser ID *

User Profile ID *

To find your "User profile ID", hover over to the top right side of CM360 UI and click on your profile icon. You will see your user profile ID below the Account ID.

CM placement ID *

DV360 Creative ID (corresponding to the CM placement)

Fill in this field if your issue is discrepancy between DV360 and CM360

Start date range for the discrepancy issue *

End date range for the discrepancy issue *

More specifically: *

Specifically: *

Audience ID *

URL or App where Floodlight activity tag is implemented

Full Description *

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

More specifically: *

Specifically: *

Advertiser/Floodlight Configuration ID *

Floodlight activity ID

Advertiser/Floodlight Configuration ID *

Floodlight activity ID *

Report ID *

File ID

Data Transfer file full name *

File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz

Subject *

Full Description *

Providing detailed information about your request will help resolve it faster. Requests missing information will take 24-48 hours longer on average to resolve.

Additional Email Addresses to be copied in this inquiry

Submit an attachment

Submit an attachment. If you are encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings.

Other user's email address *

User email address *

GCS Bucket ID

GCS Bucket link

DT Group Access

Data Transfer File Full Name

File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz

Specifically *

Campaign ID(s) *

Placement ID(s)

Placement ID(s) *

Ad ID(s) *

Ad ID(s)

Event Tag ID(s) *

Event Tag URL

Live Page URL where the Ad Tag has been implemented

Creative ID

Creative ID *

Files for upload

Please provide us with the file(s) you are uploading.

Studio advertiser name

Studio creative ID *

Test page URL or publisher page URL

The page URL where the CM360 placement tags are implemented and not working as expected.

Ad tag

Floodlight activity ID *

Floodlight Configuration ID *

GTM used

GTM container ID *

GTM Floodlight tag name *

Piggybacked pixels that aren’t firing

Live page URL where Floodlight tags are implemented *

Placement ID *

Are you using offline conversions *

Please share the Request code *

Please share the Response code *

Offline conversions uploaded date

Live page URL where Floodlight tags are implemented *

If you are using Global Site Tag, please specify the page where the event snippet is implemented.

Live page URL where Floodlight tags are implemented *

Floodlight activity ID *

Please note that our troubleshooting could be limited for discrepancies using wrapped tags. We will do our best to investigate the root cause and share insights with you.

Live page URL where Floodlight tags are implemented *

If you are using Global Site Tag, please specify the page where the event snippet is implemented

Discrepant metric *

Report ID

User email address

Report source *

Specify report source *

Third-party report *

Reporting discrepancy spreadsheet. (For discrepancies in impressions or clicks, download this template in .xlsx format ) *

Once the template is downloaded and filled, please upload the completed spreadsheet here in CSV/Excel format.

DV360 Raw Report *

Campaign Manager 360 Report ID *

Live page URL/test page URL where tags are implemented *

Floodlight activity ID *

Are CM tags wrapped by a 3rd party? *

Test page URL

The page URL where the CM360 placement tags are implemented and not working as expected.

Creative ID *

Subject *

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Please share the steps to fire the floodlight tag

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file in the bottom of the form. Support team is unable to proceed with troubleshooting without knowing what exactly is not working.

Additional email addresses to be copied on this inquiry

Add additional field

Submit an attachment

If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings.