* Required field

End Customer Company Name *

What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.

Timezone *

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[UTC - 12] Baker Island Time
[UTC - 11] Niue Time, Samoa Standard Time
[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time
[UTC - 9:30] Marquesas Islands Time
[UTC - 9] Alaska Standard Time, Gambier Island Time
[UTC - 8] Pacific Standard Time
[UTC - 7] Mountain Standard Time
[UTC - 6] Central Standard Time
[UTC - 5] Eastern Standard Time
[UTC - 4:30] Venezuelan Standard Time
[UTC - 4] Atlantic Standard Time
[UTC - 3:30] Newfoundland Standard Time
[UTC - 3] Amazon Standard Time, Central Greenland Time
[UTC - 2] Fernando de Noronha Time, South Georgia & the South Sandwich Islands Time
[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time
[UTC] Western European Time, Greenwich Mean Time
[UTC + 1] Central European Time, West African Time
[UTC + 2] Eastern European Time, Central African Time
[UTC + 3] Moscow Standard Time, Eastern African Time
[UTC + 3:30] Iran Standard Time
[UTC + 4] Gulf Standard Time, Samara Standard Time
[UTC + 4:30] Afghanistan Time
[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time
[UTC + 5:30] Indian Standard Time, Sri Lanka Time
[UTC + 5:45] Nepal Time
[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time
[UTC + 6:30] Cocos Islands Time, Myanmar Time
[UTC + 7] Indochina Time, Krasnoyarsk Standard Time
[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time
[UTC + 8:45] Southeastern Western Australia Standard Time
[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time
[UTC + 9:30] Australian Central Standard Time
[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time
[UTC + 10:30] Lord Howe Standard Time
[UTC + 11] Solomon Island Time, Magadan Standard Time
[UTC + 11:30] Norfolk Island Time
[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time
[UTC + 12:45] Chatham Islands Time
[UTC + 13] Tonga Time, Phoenix Islands Time
[UTC + 14] Line Island Time

We will use your time zone & business hours information to provide a faster resolution.

Your business operation hours *

Please note that the time is in 24 hours clock

9:00 to 17:00

Other

From *

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1:00
2:00
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To *

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1:00
2:00
3:00
4:00
5:00
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8:00
9:00
10:00
11:00
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24:00

I'm having trouble with: *

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Account Access
Trafficking
Creatives
Floodlight tags and audience
Reporting and verification
My issue is not listed

Specifically: *

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Managing accounts and advertisers
User access
Data Transfer files
Enabling billing access

Network ID *

You can find your Account ID in the upper right corner of your Campaign Manager 360 account, inside [square brackets].

User Profile ID *

To find your "User profile ID", hover over to the top right side of CM360 UI and click on your profile icon. You will see your user profile ID below the Account ID.

More specifically: *

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My access
Another user's access

Specifically: *

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Tags not serving as expected
Bulk operations
Trafficking interface is not working
Issues implementing placements or other items
Event Tags Implementation/Reporting Issue

Specifically: *

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Uploading creatives
Pushing creatives from Studio
Assigning creatives to ads
Creatives not rendering when serving
Click-through functionality
Creative properties issue

Specifically: *

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Setting up a Floodlight tag
Collecting data through Floodlight tags
Implementing a Floodlight tag
Piggybacked pixels (dynamic tags) not firing
Custom Floodlight variables (CFVs)
Audience

Audience ID *

URL or App where Floodlight activity tag is implemented

Full Description *

0/1000

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

More specifically: *

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Global Site Tag
Another type of Floodlight

Specifically: *

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Generating a report
Scheduling a report
Reporting discrepancy
Data Transfer Discrepancy
Data Transfer Setup Request

Advertiser/Floodlight Configuration ID *

Floodlight activity ID

Advertiser/Floodlight Configuration ID *

Floodlight activity ID *

Report ID *

File ID

Data Transfer file full name *

File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz

Subject *

Full Description *

0/1000

Providing detailed information about your request will help resolve it faster. Requests missing information will take 24-48 hours longer on average to resolve.

Additional Email Addresses to be copied in this inquiry

Submit an attachment

No file chosen

Submit an attachment. If you are encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings.

Other user's email address *

User email address *

GCS Bucket ID

GCS Bucket link

DT Group Access

Data Transfer File Full Name

File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gz

Specifically *

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Campaign Manager 360 Only
Display & Video 360 Only
Unified

Campaign ID(s) *

Placement ID(s)

Placement ID(s) *

Ad ID(s) *

Ad ID(s)

Event Tag ID(s) *

Event Tag URL

Live Page URL where the Ad Tag has been implemented

Creative ID

Creative ID *

Files for upload

No files chosen

Please provide us with the file(s) you are uploading.

Studio advertiser name

Studio creative ID *

Test page URL or publisher page URL

The page URL where the CM360 placement tags are implemented and not working as expected.

Ad tag

Floodlight activity ID *

Floodlight Configuration ID *

GTM used

Yes

GTM container ID *

GTM Floodlight tag name *

Piggybacked pixels that aren’t firing

Live page URL where Floodlight tags are implemented *

Placement ID *

Are you using offline conversions *

Yes

Please share the Request code *

Please share the Response code *

Offline conversions uploaded date

Live page URL where Floodlight tags are implemented *

If you are using Global Site Tag, please specify the page where the event snippet is implemented.

Live page URL where Floodlight tags are implemented *

Floodlight activity ID *

Please note that our troubleshooting could be limited for discrepancies using wrapped tags. We will do our best to investigate the root cause and share insights with you.

Live page URL where Floodlight tags are implemented *

If you are using Global Site Tag, please specify the page where the event snippet is implemented

Discrepant metric *

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Performance (clicks, impressions etc.)
Conversions

Report ID

User email address

Report source *

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Third party
Display & Video 360
Google Ads
Google Analytics
Google Ad Manager
Other

Specify report source *

Third-party report *

Report discrepancy spreadsheet *

No files chosen

Download the template (.xls) and provide the completed spreadsheet here. Learn more. The support team will be able to help you faster with the complete information in the spreadsheet.

DV360 Raw Report *

No files chosen

Campaign Manager 360 Report ID *

Live page URL/test page URL where tags are implemented *

Floodlight activity ID *

Are CM tags wrapped by a 3rd party? *

Yes

Not sure

Test page URL

The page URL where the CM360 placement tags are implemented and not working as expected.

Creative ID *

Subject *

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

Please include any other relevant IDs, (e.g. Placement or Ad IDs) if relevant to the issue. Please include information like when did you lost access, any other users also got affected, is the issue any specific browser specific.

0/1000

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

0/1000

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

0/1000

Please share the steps to fire the floodlight tag

Full Description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

0/1000

Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file in the bottom of the form. Support team is unable to proceed with troubleshooting without knowing what exactly is not working.

Additional email addresses to be copied on this inquiryAdd additional field

Submit an attachment

If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings.