* Required fieldEnd Customer Company Name *What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.Timezone *Select one[UTC - 12] Baker Island Time[UTC - 11] Niue Time, Samoa Standard Time[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time[UTC - 9:30] Marquesas Islands Time[UTC - 9] Alaska Standard Time, Gambier Island Time[UTC - 8] Pacific Standard Time[UTC - 7] Mountain Standard Time[UTC - 6] Central Standard Time[UTC - 5] Eastern Standard Time[UTC - 4:30] Venezuelan Standard Time[UTC - 4] Atlantic Standard Time[UTC - 3:30] Newfoundland Standard Time[UTC - 3] Amazon Standard Time, Central Greenland Time[UTC - 2] Fernando de Noronha Time, South Georgia & the South Sandwich Islands Time[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time[UTC] Western European Time, Greenwich Mean Time[UTC + 1] Central European Time, West African Time[UTC + 2] Eastern European Time, Central African Time[UTC + 3] Moscow Standard Time, Eastern African Time[UTC + 3:30] Iran Standard Time[UTC + 4] Gulf Standard Time, Samara Standard Time[UTC + 4:30] Afghanistan Time[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time[UTC + 5:30] Indian Standard Time, Sri Lanka Time[UTC + 5:45] Nepal Time[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time[UTC + 6:30] Cocos Islands Time, Myanmar Time[UTC + 7] Indochina Time, Krasnoyarsk Standard Time[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time[UTC + 8:45] Southeastern Western Australia Standard Time[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time[UTC + 9:30] Australian Central Standard Time[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time[UTC + 10:30] Lord Howe Standard Time[UTC + 11] Solomon Island Time, Magadan Standard Time[UTC + 11:30] Norfolk Island Time[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time[UTC + 12:45] Chatham Islands Time[UTC + 13] Tonga Time, Phoenix Islands Time[UTC + 14] Line Island TimeWe will use your time zone & business hours information to provide a faster resolution.Your business operation hours *Please note that the time is in 24 hours clock9:00 to 17:00OtherFrom *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00To *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00I'm having trouble with: *Select oneAccount accessTraffickingCreativesFloodlight tags and audienceReporting and verificationMy issue is not listedSpecifically: *Select oneManaging accounts and advertisersUser accessData Transfer filesEnabling billing accessNetwork ID *?You can find your Account ID in the upper right corner of your Campaign Manager 360 account, inside [square brackets].User Profile ID *?To find your "User profile ID", hover over to the top right side of CM360 UI and click on your profile icon. You will see your user profile ID below the Account ID.More specifically: *Select oneMy accessAnother user's accessSpecifically: *Select one Tags not serving as expectedBulk operationsTrafficking interface is not workingIssues implementing placements or other items Event Tags Implementation/Reporting IssueSpecifically: *Select oneUploading creativesPushing creatives from StudioAssigning creatives to adsCreatives not rendering when servingClick-through functionalityCreative properties issueSpecifically: *Select oneSetting up a Floodlight tagCollecting data through Floodlight tagsImplementing a Floodlight tagPiggybacked pixels (dynamic tags) not firing Custom Floodlight variables (CFVs)AudienceAdvertiser/Floodlight Configuration ID *Audience ID *Floodlight activity IDURL or App where Floodlight activity tag is implementedFull Description *Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.More specifically: *Select oneGlobal Site TagAnother type of FloodlightSpecifically: *Select oneGenerating a reportScheduling a reportReporting discrepancyReporting discrepancy between Data Transfer and report builder dataAdvertiser/Floodlight Configuration ID *Floodlight activity ID *Report ID *File IDData Transfer file full name *File name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gzSubject *Full Description *Providing detailed information about your request will help resolve it faster. Requests missing information will take 24-48 hours longer on average to resolve. Additional Email Addresses to be copied in this inquirySubmit an attachmentSubmit an attachment. If you are encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. Other user's email address *User email address *GCS Bucket IDGCS Bucket linkDT Group AccessData Transfer File Full NameFile name will have Account ID and series of numbers indicating the year, date and time of the file. For example: dcm_account1234_impression_2016022302_20160223_004913_317946759.csv.gzSpecifically *Select oneCampaign Manager 360 OnlyDisplay & Video 360 OnlyUnifiedCampaign ID(s) *Campaign ID(s) *Placement ID(s)Placement ID(s) *Ad ID(s) *Ad ID(s)Event Tag ID(s) *Event Tag URLLive Page URL where the Ad Tag has been implementedCreative IDCreative ID *Files for uploadPlease provide us with the file(s) you are uploading.Studio advertiser nameStudio creative ID *Test page URL or publisher page URLThe page URL where the CM360 placement tags are implemented and not working as expected.Ad tagFloodlight activity ID *Floodlight activity ID *Floodlight activity ID *Floodlight Configuration ID * GTM usedYesNo GTM container ID * GTM Floodlight tag name *Piggybacked pixels that aren’t firingLive page URL where Floodlight tags are implemented *Placement ID *Are you using offline conversions *YesNoPlease share the Request code *Please share the Response code *Offline conversions uploaded dateLive page URL where Floodlight tags are implemented *If you are using Global Site Tag, please specify the page where the event snippet is implemented.Live page URL where Floodlight tags are implemented *Floodlight activity ID * Please note that our troubleshooting could be limited for discrepancies using wrapped tags. We will do our best to investigate the root cause and share insights with you. Live page URL where Floodlight tags are implemented *If you are using Global Site Tag, please specify the page where the event snippet is implemented Discrepant metric *Select onePerformance (clicks, impressions etc.)ConversionsReport IDUser email addressReport source *Select oneThird partyDisplay & Video 360Google AdsGoogle AnalyticsGoogle Ad ManagerOtherSpecify report source *Third-party report *Report discrepancy spreadsheet *Download the template (.xls) and provide the completed spreadsheet here. Learn more. The support team will be able to help you faster with the complete information in the spreadsheet. DV360 Raw Report *Campaign Manager 360 Report ID *Live page URL/test page URL where tags are implemented *Floodlight activity ID *Are CM tags wrapped by a 3rd party? *YesNoNot sureTest page URLThe page URL where the CM360 placement tags are implemented and not working as expected.Creative ID *Subject *Full Description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Full Description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Full Description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Please share the steps to fire the floodlight tagFull Description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file in the bottom of the form. Support team is unable to proceed with troubleshooting without knowing what exactly is not working.Additional email addresses to be copied on this inquiryAdd additional fieldSubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Submit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Screenshot of the UI access issueSubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Screenshot of the error messageSubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Screenshot of the issue showing tags with issue or errorSubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Please share the URL of a screenshot or screen recording that shows what is not working, else attach a file that tells where the issue is.Submit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Screenshot of the issue from CM360 UISubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. *?Please follow HAR file capture instructions outlined here.Please share the Creative Raw Asset for Creative Upload issue investigation. Support team is unable to proceed with troubleshooting without the creative raw asset.Submit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. ?Please follow HAR file capture instructions outlined here.Screenshot of the issue/error while generating the report to help support team understand and investigate the issueSubmit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors and screen share recordings. *?Please follow HAR file capture instructions outlined here.Tag implementation screenshot if live page/test page URL (where the CM360 tags are implemented) is not available Please be informed that for "Campaign Manager 360 Only" DT reports, impression, click, activity and rich media reports are enabled by default. Please be informed that for "Display & Video 360 Only" DT reports, impression, click and activity reports are enabled by default. Please be informed that for Unified DT reports, unified Impression, unified click, unified activity and rich media reports are enabled by default. Which level *Select oneCM360 Account LevelCM360 Advertiser LevelWhich Display & Video 360 Level *Select oneDV360 Partner LevelDV360 Advertiser LevelDisplay & Video 360 Partner ID *Display and Video 360 Advertiser ID *Please share Advertiser ID to enable the DT bucket. You can add up to 2 Advertisers under the same account. Please input the second Advertiser ID to the next field. If you only wish to add one Advertiser, please leave the next field blank.Display and Video 360 Advertiser ID (for the second Advertiser)Google Group Email ID *Access to Data Transfer files bucket will be controlled using a Google Group. Clients should set up and manage their own Google Group (see instructions at go/creategooglegroup), users added to the group will automatically get access to the Data Transfer files bucket. Once the Google Group is set up by the client, please provide the group's address in this field. Note that if a client uses Google Workspace, the group might have the company's web domain address instead of @googlegroups.User ID Encryption *For 'CM360 only' and 'Unified' Data Transfer, the default User ID Encryption input is CM360 Account ID. For 'DV360 only' Data Transfer, the default User ID Encryption input is DV360 Partner ID. You can also input any specific ID other than the default. For other types of cookie encryption, refer to details here.Add additional Partner IDs as Integrated Partner?YesPartner 1 ID EncryptionOptional, fill in the ID if there is any.Partner 2 ID EncryptionOptional, fill in the ID if there is any.Full Description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. SubmitSubmittedEdit requestDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThanks for contacting us. We'll follow up with you only if we need more information or have additional information to share.Edit requestDownload submission