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12/10/19
Difference in Usercount GDS vs. Analytics 0 Recommended Answers 0 Replies 0 Upvotes
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Hi!

we try to figure out, why we get different Usercounts in GDS and Analytics.
Maybe someone can help?

There is no issue with the Date, we look into the november 1st.
We build a calculated (text-)field for shop-URL an non-shop-URL to see how many users are visiting the different parts of the website:

CASE 
WHEN (STARTS_WITH(PAGE, "/produkte/"))
THEN "Shopvisitor"
ELSE "No Shopvisitor"
END

Now we create a Pivotchart and have a look at the stats:
Users Website (Google Analytics): 49
Users No Shopvisitor (GDS): 57
Users Shopvisitors (GDS): 34
Sum of Pivot horizontal (No Users + Shopusers): 49!

If we have a look at the URLs, everything seems to work fine. Also the Separation for (non) Shopusers.
If we sum up in vertical, we get 57 for Non Shop Users - in horizontal 49. In one Pivottable.
If I sum manually the users per URL, I get 57 Users.

Same Issue for Shopusers.

If we change the KPI, for example to Pagevies - everything works fine: We get the same figures in Pivot as in Analytics shown. Also the horzontal AND vertical sum is correct.

Can somebody please explain the different sums?

Thanks!
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