Known Issues

[08/20/20] Shipment status and tracking does not display in Activities

After ordering a kit, shipment status and tracking information isn’t showing up for users. If you have any questions about your kit order, contact the CS First Team here.

[02/18/20] Share to Classroom button disappeared from activity overview page

Due to a change in the page design, the button was removed from its previous location on the activity overview page. You can still share an individual activity to Classroom by following these steps:

  • Add the desired activity to a new or existing class.

  • Click on the People icon for the new class.

  • Click the green Share to Classroom button to add the class/activity to Classroom.

See an example of Share to Classroom button


[12/11/19] Student account sign in issues and latency across the website

From Monday, December 9th through the early hours of Wednesday, December 11th, we experienced a bug with student sign in which also caused latency across the website. It has since been resolved as of the afternoon (PT) on December 11th.

We apologize for this inconvenience! It’s terrible timing - we know, and we appreciate your patience. If you continue to run into issues, please let us know.

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