Common Problems and Known Issues

Common Problems

Troubleshoot Students’ “Invite Pending” Status

The reason for the “invite pending” error message is for one of the following reasons:

  1. The student is using a personal gmail account with Classroom. CS First will not work if students are using a personal gmail account. They must use a Google Workspace for Education student account.
  2. The student never accepted the initial invitation to join your Classroom class. If this is the case, students will not appear in CS First at all. They need to accept their initial invitation to Classroom first.

The student is signed in as a teacher. Make sure that the student is signed in under a student account. If they are signed in as a teacher, please follow the instructions to change their account back to a student account.

Student stuck in the "Teacher" role

It's likely that your student signed in as a teacher at some point. The best way to fix this is to have the student delete their "teacher" account by following these steps:

  1. Click on the Teacher button (top right).
  2. Click on My profile.
  3. Scroll to the bottom of the profile page and click Delete my CS First account.

If you're using Google Classroom (GC), after they have deleted their account, update your GC roster so that their invitation is resent via Google Classroom.

Then, sign-in to CS First, click on your class, click the People tab, then scroll down and click on Import Changes so your student list reflects the changes you made in GC.

Student names have disappeared

To preserve student privacy, student names are stored only on your computer. They are never sent across the internet or stored on Google's servers.

Consequently, student names added using the "Add Name" feature on a class’s People page are tied to the computer and browser you enter them on. If you sign in on a different computer or use a different browser, the names will not appear. Additionally, if your IT department has installed management software on your computer that periodically resets or restores it, names may be lost.

If you create student accounts in a batch, you will receive a download of your class roster. You can track your students’ names there or you can create your own spreadsheet to track CS First accounts, including student names, usernames, and passwords.

You can also download and print a blank class roster and add student names there for a more permanent solution. To do so, visit, click on your activity, and toggle to the Materials tab.

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