Report and fix inappropriate content

Content that violates our policies can be removed from Maps listings. To report inappropriate content that you find on a listing or fix your own content that’s been reported or removed, follow the instructions below.

Important: Only report content that violates Google policies. Do not report content that you don't like but is still factually accurate and relevant. Before you report content, read the policy.

Report inappropriate reviews
  1. Go to Google Maps.
  2. Search for a business by its name or address.
  3. Select the business from the search results.
  4. In the panel on the left, scroll to the 'Review summary' section.
  5. Under the average rating, click [number of] reviews.
  6. Scroll to the review that you'd like to report.
  7. Click Menu Three-dot menu vertical and then Report .
  8. In the window that appears, complete the form.
  9. Click Submit.

Tip: Learn more about how to remove reviews from your Business Profile on Google.

Fix a review that was removed

If a review that you wrote has been removed, you may be able to fix it yourself. Edit your review to follow Google review policies – for example, you might remove a phone number or URL from the review.

Google uses machine learning algorithms to remove reviews that are probably policy-violating, and sometimes legitimate reviews are inadvertently removed.

Report inappropriate photos and videos
You can report photos and videos for removal from Maps on a computer or mobile device.

Computer

To report a photo or video for removal from Maps on a desktop computer:
  1. Go to Google Maps.
  2. Search for the business and select it from the results.
  3. In the panel on the left, click any photo or video. If there are multiple photos or videos, scroll through them until you see the photo that you’d like to report.
  4. At the top left, click Menu Three-dot menu vertical and then  Report a problem
    • Tip: At the top right, if you find Report , click that icon to report the image.
  5. In the window that appears, complete the form. 
  6. Click Submit.

Mobile

To report a photo or video for removal from Maps with the Google Maps app:

  1. Open the Google Maps app.
  2. Search for the business and select it from the results.
  3. Swipe to the right until you see the photo or video that you’d like to report.
  4. Tap the photo or video and then Report  at the bottom right.
  5. In the window that appears, complete the form. 
  6. Tap Submit.
Report inappropriate questions or answers
  1. Next to the question or answer, tap More Three-dot menu vertical.
  2. Tap Report question or Report answer.
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