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Flag and fix inappropriate content

Content that violates our policies can be removed from Maps listings. See the instructions below to either flag inappropriate content that you find on your listing or fix your own content that's been flagged or removed.

Before you begin

Check the policy. Only flag content that violates Google policies. Don't flag content that you don't like but is still factually accurate and relevant. Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience. Read the policy before flagging content.

Be patient. It can take several days for a review to be assessed.

Flag inappropriate Reviews

Flag reviews in your account

If you find content that you believe violates our content policies, you can flag it for removal. The review will be assessed and possibly removed from your listing.

Computer

  1. Sign in to Google My Business.

  2. If you have two or more listings, switch to card view  and click Manage location for the location you'd like to manage.

  3. Click Reviews from the menu.

  4. Find the review you'd like to flag, click the three dot menu  , then click Flag as inappropriate.​

Mobile

  1. Open the Google My Business app.

  2. Tap the menu  , then tap Reviews.

  3. Find the review you'd like to flag, tap the three dot menu , then tap Flag review

Flag a review in Google Maps

  1. Navigate to Google Maps.

  2. Search for your business using its name or address.

  3. Select your business from the search results.

  4. In the panel on the left, scroll to the “Review summary” section.

  5. Under the average rating, click [number of] reviews.

  6. Scroll to the review you’d like to flag, click the three dot menu  , then click the flag icon .

  7. Complete the form in the window that appears and click Submit.

Fix a review that was flagged by someone else

If a review you wrote has been flagged and removed, you can fix it yourself. Edit your review to follow Google review policies — for example, you might remove a phone number or URL from the review. Your review will be automatically republished.

Google uses automated spam detection measures to remove reviews that are probably spam. Although legitimate reviews are sometimes inappropriately removed, these spam prevention measures help improve people's experiences on Google by ensuring that the reviews they see are authentic, relevant, and useful.

Flag inappropriate photos and videos

You can flag photos and videos for removal from Maps using a computer or mobile device

Computer

To flag a photo or video for removal from Maps using a desktop computer:

  1. Navigate to Google Maps.

  2. Search for the business and select it from the results.

  3. Click any photo or video in the panel that appears on the left. If there are multiple photos and/or videos, scroll through them until you see the photo you’d like to flag.

  4. Click the three dot menu icon  in the top left corner, then click Report a problem. (Or, if you see a flag icon  in the top right corner, click that icon to report the image.)

  5. Complete the form in the window that appears, then click Submit.

Mobile

To flag a photo or video for removal from Maps using the Google Maps app:

  1. Open the Google Maps app.

  2. Search for the business and select it from the results.

  3. Swipe to the right until you see the photo or video you’d like to flag.

  4. Tap the photo or video, then tap the flag icon in the bottom right corner.

  5. Complete the form in the window that appears, then tap Submit.

Flag inappropriate questions or answers

  1. Next to the question or answer, tap More  .
  2. Tap Report question or Report answer.
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