Multiple Charges & Authorizations

When to Expect Charges

Once you place an order, charges generally post to your credit/debit card within a few days. Check your receipt from the Transactions section of your account to see if your card has been charged or the exact date your credit/debit card was charged for your purchase.

Charges and Cancelled Orders

If you believe you were charged for an order you cancelled, please verify that your order has been cancelled in your Google Wallet account. Here's how:

  1. Sign in to your account at https://wallet.google.com/manage/manage.
  2. On the Transactions page, click View Order next to the order containing the item you'd like to review.
  3. If your order has been cancelled, the order details should read Your order has been cancelled.

If your order has been cancelled, the pending amount that you've noticed is only an authorization, not an actual charge.

If your order details do not reflect cancellation, or if you're waiting for a refund, learn more about cancelling your order directly through the seller.

Authorizations

Authorizations occur between our billing system and your bank's billing system to ensure that the card is valid and the necessary funds are available in your account before the order is charged. If the order has been cancelled, the pending authorization will not result in a charge.

You may also notice a $1.00 transaction from Google, which is actually a pending authorization request between our billing system and the bank that issued your credit or debit card, so you won't end up paying the extra $1.00.

When you check your bank account or credit card statement, payment authorizations are often listed as "pending." These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank. Please keep in mind they are authorization requests only, not actual charges.

You may contact your bank to confirm the charge for your purchase with Google or to check on the authorization status.

Be advised that these charges may be filed under the name GOOGLE GOOGLE.COM/CH.

Note: Authorization requests are sent each time you update a card. When using a gift card, ensure that there are sufficient funds on it to cover both the authorization as well as the cost of the item being purchased.

Duplicate Charges

While it may appear that you've been charged twice for an order, the pending item you noticed on your bank statement is actually an authorization. Authorizations are the initial communication between our billing system and the bank's billing system.

While you may see multiple pending listings in your account, only one charge will be deducted after the authorization is completed. When this final deduction occurs, the charge will be posted to your account as successful. Google will not bill an account until we receive an approved authorization from the bank.

Partial Charges

Sellers may charge your order in increments if they intend to ship your items separately or cannot fill your entire order immediately. While this may result in multiple charges on your statement, the total will be less than or equal to the total amount of your order. If you don't recognize specific items on your statement, sign in to your account to review all charges.

Still need more help? Feel free to Contact Google Wallet.