Create a survey
Creating a new survey is simple:
- Visit www.google.com/insights/consumersurveys/home.
- Click the Create a Survey button.
- In step 1 of the survey creator, name your survey and pick your target audience.
- In step 2 of the survey creator, select the appropriate question type(s) and write your question(s).
- In step 3 of the survey creator, review your survey questions and purchase responses. You'll also have the option here to adjust the survey frequency.
You can start seeing results once your survey is approved and data is processed, which usually happens in a matter of hours.
Survey creation FAQs
When Consumer Surveys collects responses from the “general internet audience,” it uses published Internet population data sets for the target population distribution. For example, when targeting United States, the United States government’s Current Population Survey (CPS), Internet Supplement is the target population distribution. For details please see our whitepaper. Please note that our audience incomes are the median income of the areas we surveyed.
You can target questions based on inferred demographics (age, gender or geography) from the first step of the survey creation wizard.
For custom audiences such as dog owners or people who play golf, you can use screening questions which allow you to screen respondents to ensure that they are in your target audience. A screening question can be any non-binary, multiple choice question such as Yes / No / I plan to. As an example, respondents will first see your screening question and then those who select “Yes” or “I plan to” will answer the following questions from your survey.
Creating surveys in different languages
When targeting surveys to Android smartphone users in specific countries, you may have the option of choosing which language to target with your survey. When selecting a target language, your survey will be shown to any user who has opted to take surveys in that language.
For example, when selecting Spanish in the US, your survey will be targeted to any user that has elected to receive surveys in Spanish. This might include both users opting to take surveys only in Spanish, as well as those taking surveys in both English and Spanish.
Please note that Google Consumer Surveys does not provide any survey translation services. All surveys must be written and submitted in the language that the survey is targeting. Surveys are not automatically translated.
Additionally, in some countries, you may choose to target a subset of users who speak multiple languages. When targeting these multilingual users, you will be prompted to select the language of your survey questions. This allows us to ensure that the question mechanics (e.g. the “Submit” button) are in the appropriate language.
Language and subpopulation validation
We run periodic validation surveys to help us verify the chosen language capabilities of Google Opinion Rewards users. These tests evaluate language fluency and proficiency. One of the primary use cases for language filtering is to target specific subpopulations. For example, in the United States, researchers may use screening questions to target bilingual respondents that identify as Hispanic or Latino. We evaluate survey results from these subpopulations in addition to language.
How and when to use language targeting
Some example use cases for language targeting include:
- Evaluating language specific creative, promotions or other marketing materials
- Comparing behavioral characteristics or preferences between language populations
- Amplifying general population research with alternate languages (e.g. French speakers in Quebec)*
- Filtering to a specific audience to increase incidence of a subpopulation*
*Any surveys targeting sensitive demographics must comply with our program policies, which can be found here.
Google Consumer Surveys does not support matrix questions, or grids with response categories along the top and a list of questions down the side, which often prompt participants to abandon surveys (Brecko, Carstens; 2006). Instead, we suggest that you break out each row of a matrix question into its own separate multiple choice or rating question. This way respondents can focus on each question and provide more accurate answers.