An issue tracker is an application that users and developers use to maintain a database of software defects, change requests, technical-support requests, development tasks, and other issues that the project members must work to resolve. Since they're so central to each developer's daily work, many issue tracking systems have already been built. Most existing issue tracker tools force developers to follow a particular software development process by defining a set of fields, possible values, and workflow states for each issue. The result is often a complex tool that's difficult to use because it includes many fields and options that aren't applicable to a given issue.
In contrast, our issue tracker uses only a minimal set of fields, and offers users the ability to store the information that they need as labels. This approach is possible because it uses Google's free-text search technology to search on all issue metadata.