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Fix problems with Google Cloud Print

If you’re having trouble printing with Google Cloud Print, try the steps below. To get more help, contact your printer manufacturer.

Update your printer firmware & driver

When you update your printer’s firmware and driver, your printer gets the latest improvements, updates, and features from its manufacturer.

To check for available updates, go to your printer manufacturer’s website. Then follow their steps to install the updated firmware or driver.

Fix a problem

Your document won’t print

First, try these steps:

If your document still won’t print, try deleting your printer from your printer list, then setting it up again:

  1. Go to google.com/cloudprint.
  2. On the left, click Printers.
  3. Click your printer.
  4. At the top, click Delete.
  5. Set up your printer. Learn how to set up your printer with Google Cloud Print.

Fix other problems

No printers listed at google.com/cloudprint

If you don’t see any printers listed at https://www.google.com/cloudprint#printers, refresh the page by clicking Reload Reload.

If you still don’t see any printers:

  1. Make sure the person who set up the printer has shared the printer with you. Learn how to let others use your printer.
  2. Update to the latest version of Chrome. Learn how to update Chrome.
  3. Make sure your computer has the latest version of its software. To learn how to update software, go to your computer manufacturer’s help page.

If you’re using your printer at work or school, try asking your administrator for more help. Learn how to find your admin.

Administrators: Try these steps:

When you try to upload a file to print, the window is blank

If you go to the Cloud Print page, click Print and then Upload file to print, and the page is blank, one of your Chrome extensions might be causing a problem.

Try turning off your extensions one at a time to check if one of them is causing problems:

  1. In Chrome, click More More and then More Tools and then Extensions.
  2. To turn off an extension, uncheck Enabled.
  3. Try printing again.
  4. Repeat steps 2 and 3, turning off a different extension each time.
Your work or school printer says it’s offline

Try asking your administrator for more help. Learn how to find your admin.

Administrators: Try these steps:

Check ports

For Google Cloud Print to work on your network, make sure you:

  • Open ports 80 and 443 to allow HTTP and HTTPS traffic
  • Open port 5222 to allow XMPP message traffic

Check firewalls

Your router might include a firewall or use IP filtering, which can block your print jobs. To change your firewall:

  1. Find your router.
  2. Open the firewall configuration.
  3. Allow traffic on port 5222.

Learn how to set up Google Cloud Print for your work, school, or other organization.

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