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Fix offline printer issues

If your printer can’t be reached when you submit your print job (e.g. the computer running the Google Cloud Print connector is turned off, or your Cloud Ready printer is disconnected), your job will wait in the print queue in the cloud. Your printer will print the job normally as soon as it comes back online.

How to fix offline printer issues

You may need to check how Google Cloud Print is set up for your network.

Check ports

For Cloud Print to work on your network, make sure you have the following:

  • Ports 80 and 443 open to allow HTTP and HTTPS traffic
  • Port 5222 open to allow XMPP message traffic

Check firewalls

Your router might include a firewall or use IP filtering. Sometimes these applications block your printing jobs from being completed. To fix this issue, follow these steps:

  1. Access your router.
  2. Select the firewall configuration.
  3. Allow traffic on port 5222.

 

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