Qualtrics cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Qualtrics

Here's how to set up single sign-on (SSO) via SAML for the Qualtrics® application.

Step 1: Get Google identity provider (IdP) information
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Security and then Set up single sign-on (SSO).

    To see Security, you might have to click More controls at the bottom. 

  3. In the Set up single sign-on (SSO) section:
    • Copy and save the SSO URL and Entity ID.
    • Download the Certificate.

In the next step, you send this information to Qualtrics via email. After they respond, you return to the Admin console in Step 3 below to configure SSO for Qualtrics.

Step 2: Send IdP information to Qualtrics

Send an email to Qualtrics Support (support@Qualtrics.com) asking them to enable SSO for your organization.

  1. Include the following identity provider (IdP) information copied in Step 1:
    • SSO URL
    • Entity ID
    • Attach the certificate file downloaded in Step 1 to the email.
  2. Ask Qualtrics to provide you with your Qualtrics 'Organization ID' and 'datacenter' values. You need these to finish configuring SSO in the Admin console in Step 3 below.
Step 3: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click Add Add at bottom right.
  4. Locate and click Qualtrics in the application list.
  5. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  6. Click Next.
  7. On the Service Provider Details page, edit the default ACS URL, Entity ID, and Start URL, replacing {your-data-center} and {your-organization-id} with the corresponding values provided by Qualtrics Support.
  8. Click Next.
  9. On the Attribute Mapping page, set the Select category and Select user field values as follows for the listed attributes:
     
    Application attribute Select category Select user field
    email Basic Information Primary Email
    firstName Basic Information First Name
    lastName Basic Information Last Name
  10. Click Finish.
Step 4: Enable the Qualtrics app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select Qualtrics.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your Qualtrics user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working
  1. Open https://{your-organization-id}.{your-data-center}.qualtrics.com, substituting the correct values for your Qualtrics account.
  2. Enter your subdomain and click Sign in. You should be automatically redirected to the Google sign-in page.
  3. Enter your username and password.

After your sign-in credentials are authenticated, you're automatically redirected back to Qualtrics.

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