Drift cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Drift

Here's how to set up single sign-on (SSO) via SAML for the Drift application.

Step 1: Set up Google as a SAML identity provider (IdP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter Drift in the search field.
5. In the search results, hover over the Drift SAML app and click Select.
6. On the Google Identity Provider details page, download the IDP metadata.
7. Click Continue.
8. On the Service provider details page, set the Name ID Format to ‘Persistent’.
9. Click Continue.
10. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:

    1. Click Add Mapping.
    2. Click the Select field menu and select a Google directory attribute.
    3. Enter the corresponding application attribute under App attributes.
11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the service provider’s corresponding groups attribute name.

    Regardless of how many group names you enter, the SAML response will include only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. On the Attribute mapping page, click Finish.

Step 2: Set up Drift as a SAML 2.0 service provider (SP)

1. Sign in to your Drift account as an administrator.
2. Navigate to Settings > App Settings > Authentication.
3. In Set up SSO domains, add your organization’s domain and click Add domain.
4. Next to the newly added domain, click Verify and choose either HTTPS or DNS as a verification method.

   This ensures that all users who sign in to Drift with an email address in your domain will be redirected to log in via Google.

5. Follow the steps to complete domain verification via HTTPS or DNS, then click Verify Domain.
6. In Upload Identity Provider metadata file, drag and drop (or choose) the IDP metadata file you downloaded in Step 1 above.

   This automatically populates the Identity Provider Entity ID, SAML Redirect Endpoint, and Identity Provider Public Key fields.

7. Click Enable SAML.
8. (Optional) Turn on Require signed assertions or SAML request signing as additional security features.

Step 3: Enable the Drift app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Drift.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Drift user account email IDs match those in your Google domain.

Step 4: Verify that SSO is working

Drift supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select Drift.
4. At the top left, click Test SAML login. 

   Drift should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Open https://start.drift.com/login. You should be automatically redirected to the Google sign-in page.
2. Enter your sign in credentials. 

   After your sign in credentials are authenticated, you're automatically redirected back to Drift.

 

_{Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.}