Wdesk cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for Wdesk

Here's how to set up single sign-on (SSO) via SAML for the Wdesk application.

Step 1: Get Google identity provider (IdP) information
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Wdesk in the search field.
  5. In the search results, hover over the Wdesk SAML app and click Select.
  6. On the Google Identity Provider details page, download the IDP metadata file.

Leave the Admin console open, you'll continue with the configuration wizard after performing the next step in the Wdesk application.

Step 2: Set up Wdesk as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window.
  2. Sign in to Wdesk with your administrator account.
  3. Navigate to Admin and then Security and then Settings.
  4. Click SAML Settings and select (check) the following options:
    • Enable SAML Single Sign-On
    • SAML User ID is Wdesk username
    • NameIdentifier element in Subject statement 
  5. Click Save changes.
  6. Click Configure IdP Settings.
  7. Next to Identity Provider Metadata, click Choose File.
  8. Locate and upload the IDP metadata file you downloaded in Step 1 above.
  9. Click Save changes.
  10. In Service provider details, copy and save the Metadata URL and Consumer URL values, which contain your Wdesk domain name and unique customer ID. You'll use these URLs to finish SSO configuration in the Admin console in the next step.
Step 3: Finish SSO configuration in Admin console
  1. Return to the Admin console browser tab.
  2. On the Google Identity Provider details page, click Continue.
  3. On the Service provider details page, edit the ACS URL and Entity ID as follows:
    • ACS URL: replace the default value with the Consumer URL value you copied from Wdesk in Step 2.
    • Entity ID: replace the default value with the Metadata URL you copied from Wdesk in Step 2.
  4. Click Continue.
  5. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding Wdesk  attributes:
     
    Application attribute Select category
    Basic Information > Primary Email email
    Basic Information > Primary Email username
  6. Click Finish.
Step 4: Enable the Wdesk app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Wdesk.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Wdesk user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working

Wdesk supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Wdesk.
  4. At the top left, click Test SAML login

    Wdesk should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Navigate to your Wdesk instance. You should be automatically redirected to the Google sign-in page.
  3. Enter your username and password.

After your sign in credentials are authenticated, you're automatically redirected back to Wdesk.



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