Wdesk cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for Wdesk

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You must be signed in as a super administrator for this task.

Step 1: Get Google identity provider information

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Add appSearch for apps.
4. For Enter app name, enter Wdesk.
5. In the search results, point to Wdesk and click Select.
6. In the Google Identity Provider details window, download the identity provider metadata.
7. Leave the Admin console open. You'll continue with the configuration in the Admin console after the setup steps in the app.

Step 2: Set up Wdesk as a SAML 2.0 service provider

1. Open an Incognito browser window, go to the Wdesk sign-in page, and sign in with your Wdesk administrator account.
2. Go to AdminSecuritySettingsSAML Settings.
3. Check the following boxes:
   • Enable SAML Single Sign-On
   • SAML User ID is Wdesk username
   • NameIdentifier element in Subject statement
4. Click Save changesConfigure IdP Settings.
5. Next to Identity Provider Metadata, click Choose File.
6. Upload the identity provider metadata file that you downloaded in Step 1.
7. Click Save changes.
8. In the Service provider details section, copy and save the Metadata URL and Consumer URL values, which contain your Wdesk domain name and unique customer ID. You'll need these details to finish SSO configuration in the next step.

Step 3: Set up Google as a SAML identity provider

1. Return to the Admin console browser tab.
2. In the Google Identity Provider details window, click Continue.
3. On the Service provider details page:
   1. For ACS URL, paste the consumer URL that you copied in Step 2.
   2. For Entity ID, paste the metadata URL that you copied in Step 2.
4. Click Continue.
5. In the Attribute Mapping window, click Select field and map the following Google directory attribute to its corresponding Wdesk attribute. The SAML-SUBJECT attribute is required.

   Google directory attribute	Wdesk attribute
   Basic Information > Primary Email	SAML_SUBJECT

6. (Optional) To add additional mappings, click Add Mapping and select the fields that you need to map.
7. (Optional) To enter group names that are relevant for this app:

   1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
   2. Add additional groups as needed (maximum of 75 groups).
   3. For App attribute, enter the corresponding groups attribute name of the service provider.

   Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

8. Click Finish.

Step 4: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Wdesk.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Wdesk user account email domains match the primary domain of your organization’s managed Google Account.

Step 5: Verify SSO is working

Wdesk supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Wdesk.
4. In the Wdesk section, click Test SAML Login.

   The app should open in a separate tab. If it doesn’t, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

1. Close all browser windows.
2. Go to the Wdesk sign-in page and sign in with your Wdesk administrator account.
   You should be redirected to the Google sign-in page.
3. Select your account and enter your password.

After your credentials are authenticated, the app should open.

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