UserVoice cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for UserVoice

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Click Add Add at the bottom right.
  4. Locate and click UserVoice in the application list.
  5. On the Google IDP Information page:
    1. Copy and save the SSO URL.
    2. Download the Certificate.
  6. Click Next.
    The Basic information window shows the Application name and Description seen by users.
  7. Click Next.
  8. On the Service Provider Details page, replace {subdomain} with your UserVoice® subdomain. 
  9. Click Next.
  10. On the Attribute Mapping page, set Select category and Select user field values as follows for the listed attributes:
    Application attribute Select category Select user field
    email Basic Information Primary Email
  11. Click Finish.
Step 2: Set up UserVoice as a SAML 2.0 service provider (SP)

  1. Open a new incognito browser window and sign in to UserVoice as an administrator.

  2. Go to Admin Console and then Settings and then Web portal and then User authentication and then Edit.

  3. Select Single Sign-On (SSO).

  4. Enter the following information:
    1. Token Signing Certificate: Upload the Certificate you downloaded from Google in step 1.
    2. SSO Remote Sign-In URL: Enter the SSO URL you copied in step 1.
  5. Click Save.

  6. Make sure your users are assigned to the UserVoice application (or service).   

Step 3: Enable the UserVoice app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Apps and then SAML Apps.

    To see Apps on the Home page, you might have to click More controls at the bottom. 

  3. Select UserVoice.

  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your UserVoice user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working
  1. Open a new incognito browser window and go to https://<subdomain>.uservoice.com.
    You should be redirected to the Google sign-in page.
  2. Enter your username and password.  
    After your credentials are authenticated, you are redirected to UserVoice.

Need help?  See Troubleshooting Tips.

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