InContact cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for InContact

Step 1: Get Google identity provider (IdP) information
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter InContact in the search field.
  5. In the search results, hover over the InContact SAML app and click Select.
  6. On the Google Identity Provider details page:
    1. Copy and save the SSO URL.
    2. Download the Certificate.

Leave the Admin console open, you'll continue with the configuration wizard after performing the next step in InContact.

Step 2: Set up InContact as a SAML 2.0 service provider (SP)
  1. Open a new incognito browser window and sign in to InContact as an administrator.
  2. Go to Account and then Account Settings and then Business Units.
  3. Select the Business Unit.
  4. Click the Federated Identity tab.
  5. Click Edit.
  6. In the Certificate Information section, click Choose File.
  7. Locate the certificate you downloaded from Google in Step 1 above, and click Open.
  8. In the Endpoint URL field, paste the SSO URL you copied in Step 1.
  9. Copy and save the Assertion URL and Entity ID values. You'll use these to finish SSO setup in Google in Step 3 below.
  10. Go to Admin and then Users.
  11. Select a user to enable for SSO.
  12. Go to Security and then Federated Identity.
  13. Copy the user's email address (from the username field) and paste it in to the Federated Identity field.
    This is the user's identifying attribute and must match the information in Google. 
  14. Click Save Changes.
    Your users can log in to InContact via SAML with this email address.  
Step 3: Finish SSO configuration in Admin console
  1. Return to the Admin console browser tab.
  2. On the Google Identity Provider details page, click Continue.
  3. On the Service provider details page:
    • Replace the ACS URL with the Assertion URL copied from InContact in Step 2 above. 
    • Replace the Entity ID with the Entity ID copied from InContact in Step 2.
  4. Click Continue.
  5. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:
    1. Click Add Mapping.
    2. Click the Select field menu and select a Google directory attribute.
    3. Enter the corresponding application attribute under App attributes.
  6. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.
    1. Under Google groups, click in the Search for a group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown list.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under App attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

  7. On the Attribute mapping page, click Finish.
Step 4: Enable the InContact app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select inContact.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:
    1. At the left, select the organizational unit.
    2. To change the Service status, select On or Off.
    3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your InContact user account email IDs match those in your Google domain.
Step 5: Verify that SSO is working

InContact supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select InContact.
  4. At the top left, click Test SAML login

    InContact should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Go to your InContact instance. You should be redirected to the Google sign-in page.
  2. Enter your username and password. After your credentials are authenticated, you are redirected to InContact.
 


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