Fuze cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for Fuze

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter Fuze in the search field.
  5. In the search results, hover over the Fuze SAML app and click Select
  6. On the Google Identity Provider details page, download the Metadata XML.  
  7. Click Continue.
  8. On the Service provider details page, edit the ACS URL, replacing {key} with the Key provided by Fuze.
  9. Click Continue.
  10. On the Attribute Mapping page, click the Select field menu and map the following Google directory attributes to their corresponding Fuze attributes:
     
    Google directory attribute Fuze attribute
    Basic Information > Primary Email EmailAddress
    Basic Information > First Name FirstName
    Basic Information > Last Name LastName
  11. Click Finish.
Step 2: Set up Fuze as a SAML 2.0 service provider (SP)
  1. Go to https://fuzecommunity.force.com/support/s/article/Google-SSO-Setup.

  2. Log into Fuze Community.

  3. Access the Administrator Guide to set up Fuze/G Suite SSO. Note that the Fuze guide might not have the same localizations as this article. 

  4. Configure the SSO using the instructions in the Administrator Guide to set up Fuze/G Suite SSO.

Step 3: Enable the Fuze app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Fuze.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your Fuze user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working

Fuze supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select Fuze.
  4. At the top left, click Test SAML login

    Fuze should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Navigate to the URL Fuze gave you. You should be redirected to the Google sign-in page.
  2. Enter your username and password. After your username and password are authenticated, you're redirected to Fuze.
Step 5: Set up auto-provisioning

As a super administrator, you can automatically provision users in the Fuze application.



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