BetterWorks cloud application

You must be signed in as a super administrator for this task.

With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for BetterWorks

Before configuring SSO, get your organization-specific SAML token from the customer success manager at BetterWorks.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter BetterWorks in the search field.
  5. In the search results, hover over the BetterWorks SAML app and click Select.
  6. On the Google Identity Provider details page, download the Metadata XML.
  7. Click Continue.
    On the Service provider details page, the ACS URL and Entity ID fields are automatically populated.
  8. Click Continue.
  9. Map the SAML token you received from Betterworks as the attribute value to a custom attribute. On the Attribute Mapping page, click the Select field menu and map the following Google directory attributes to their corresponding BetterWorks attributes:
    Google directory attribute BetterWorks attribute
    Basic Information > First Name givenName
    Basic Information > Last Name sn
    Basic Information > Primary Email mail
    Basic Information > First Name username
  10. Click Finish.
Step 2: Set up BetterWorks as a SAML 2.0 service provider (SP)

Send the metadata downloaded from Google to your customer success manager at BetterWorks. Ask them to set up the SAML connection for your account. They'll give you a time when you can enable and test your SAML connection with Google.

Step 3: Enable the BetterWorks app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select BetterWorks.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your BetterWorks user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working

BetterWorks supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select BetterWorks.
  4. At the top left, click Test SAML login

    BetterWorks should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Open https://app.betterworks.com and attempt to sign in.  
    You should be redirected to the Google sign-in page.
  3. Enter your username and password.
    After your credentials are authenticated, you are redirected to BetterWork cloud.

If the user account authenticated by Google IdP does not already exist in BetterWorks, a new account is automatically provisioned by BetterWorks for the signed-in user.



Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.
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