BetterWorks cloud application

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With Security Assertion Markup Language (SAML), your users can sign in to enterprise cloud applications with their Google Cloud credentials.

Set up SSO via SAML for BetterWorks

Before configuring SSO, get your organization-specific SAML token from the customer success manager at BetterWorks®.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click Add at the bottom right.
  4. Locate and click BetterWorks in the application list.
  5. On the Google IDP Information page, download the Metadata XML.
  6. Click Next.
    The Basic information window shows the Application name and Description seen by users.
  7. Click Next.
    On the Service Provider Details page, the ACS URL and Entity ID fields are automatically populated.
  8. The default Name ID is the primary email. 
  9. Click Next.
  10. Map the SAML token you received from Betterworks as the attribute value to a custom attribute. On the Attribute Mapping page, set Select category and Select user field values as follows for the listed attributes:
    Application attribute Select category Select user field
    givenName Basic Information First Name
    sn Basic Information Last Name
    mail Basic Information Primary Email
    username Basic Information First Name
  11. When the custom attribute is set up on the Attribute Mapping page, repeat step 10 to map to the other attributes.
  12. Click Finish.
Step 2: Set up BetterWorks as a SAML 2.0 service provider (SP)

Send the metadata downloaded from Google to your customer success manager at BetterWorks. Ask them to set up the SAML connection for your account. They'll give you a time when you can enable and test your SAML connection with Google.

Step 3: Enable the BetterWorks app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select BetterWorks.
  4. At the top right of the gray box, click Edit Service .

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your BetterWorks user account email IDs match those in your Google domain.
Step 4: Verify that SSO is working
  1. Close all browser windows.
  2. Open and attempt to sign in.  
    You should be redirected to the Google sign-in page.
  3. Enter your username and password.
    After your credentials are authenticated, you are redirected to BetterWork cloud.

If the user account authenticated by Google IdP does not already exist in BetterWorks, a new account is automatically provisioned by BetterWorks for the signed-in user.

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