StatusHub cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for StatusHub

Here's how to set up single sign-on (SSO) via SAML for the StatusHub application.

Step 1: Get Google identity provider (IdP) information

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Add appSearch for apps.
4. Enter StatusHub in the search field.
5. In the search results, hover over the StatusHub SAML app and click Select. 
6. On the Google Identity Provider details page, download the IDP metadata.

   Leave the Admin console open, you'll continue with the configuration wizard after performing the next step in the StatusHub application.

Step 2: Set up StatusHub as a SAML 2.0 service provider (SP)

1. Open a new incognito browser window.
2. Sign in to StatusHub with your organization's StatusHub administrator account.
3. Click Settings  SAML 2.0.
4. Under SAML 2.0 access, click Disable to toggle it to Enable.
5. Copy and save the SSO URL.

   This URL is created automatically by StatusHub and contains your unique customer ID. You need this URL to complete SSO configuration in the Admin console, in Step 3 below.

6. In the SAML 2.0 IdP metadata in XML format field, paste the IDP metadata you downloaded in Step 1.
7. Click Update.

Step 3: Finish SSO configuration in Admin console

1. Return to the Admin console browser tab.
2. On the Google Identity Provider details page, click Continue.
3. On the Service provider details page, replace the default ACS URL and the Entity ID with the SSO URL  you copied from StatusHub.
4. Click Continue.
5. (Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:

   1. Click Add Mapping.
   2. Click Select fieldselect a Google directory attribute.
   3. For App attributes, enter the corresponding app attribute.
6. (Optional) To enter group names that are relevant for this app:

   1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
   2. Add additional groups as needed (maximum of 75 groups).
   3. For App attribute, enter the corresponding groups attribute name of the service provider.

   Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

7. On the Attribute mapping page, click Finish.

Step 4: Enable the StatusHub app

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Select StatusHub.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your StatusHub user account email IDs match those in your Google domain.

Step 5: Verify that the SSO is working

StatusHub supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Select StatusHub.
4. At the top left, click Test SAML login. 

   StatusHub should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

While still signed in as administrator, launch StatusHub app from within the Admin console. StatusHub should open automatically without requiring an additional sign in.

 

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