ITGlue cloud application

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Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for ITGlue

Here's how to set up single sign-on (SSO) via SAML for the ITGlue® application.

Step 1: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Click the plus (+) icon at bottom right.
  4. Locate and click ITGlue in the application list.
  5. On the Google IDP Information page:
    • Copy and save the SSO URL and Entity ID.
    • Download the Certificate.
  6. Click Next.

    The Basic information window shows the Application name and Description seen by users.

  7. Click Next.
  8. On the Service Provider Details page, edit the ACS URLEntity ID, and Start URL,  replacing {subdomain} in each URL with the subdomain associated with your ITGlue account.
  9. Click Finish.
Step 2: Set up ITGlue as a SAML 2.0 service provider (SP)

Note:  ITGlue SSO setup requires an X.509 certificate fingerprint as well as an X.509 certificate. Before proceeding with the configuration steps below, use a conversion utility (using the SHA1 algorithm) to convert the X.509 certificate generated in Step 1 into an X.509 certificate fingerprint. 

  1. Open a new incognito browser window.
  2. Sign in to https://{subdomain} with your organization's ITGlue administrator account.
  3. Click the Account tab, then click Settings > Authentication tab.
  4. In the Single Sign-on section, click On next to Enable SAML SSO.
  5. Enter the following information in the Single Sign-on section:
    • Issuer URL:  Entity ID copied in Step 1 above.
    • SAML Login Endpoint URL: SSO URL copied in Step 1.
    • SAML Logout Endpoint URL:
    • Fingerprint: the converted X.509 certificate (see Note above).
    • Certificate: the certificate downloaded in Step 1.
  6. Click Save.
Step 3: Enable the ITGlue app
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenSAML apps.
  3. Select ITGlue.
  4. At the top right of the gray box, click Edit Service .

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your ITGlue user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working
  1. Close all browser windows.
  2. Open https://{your_domain} and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to ITGlue.
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