PagerDuty cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for PagerDuty

Here's how to set up single sign-on (SSO) via SAML for the PagerDuty application.

Step 1: Set up PagerDuty as a SAML 2.0 service provider (SP)

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  SecurityAuthenticationSSO with SAML applications.

   You must be signed in as a super administrator for this task.

3. Copy and save the SSO URL.
4. Click the Download button to download the X.509 Certificate.
5. In a new browser tab, go to the PagerDuty SAML Configuration Page (https://signup.pagerduty.com/accounts/new).
6. Select Configuration > Account Settings > Single Sign-on.
7. Click SAML in the sidebar.
8. Upload the X.509 Certificate required for SSO setup you downloaded in Step 4.
9. In the Sign-in page URL field, enter the SSO URL you copied from Google in Step 3.
10. (Optional) Enter a Sign-out page URL.  
11. Add SAML permissions to user roles.
12. Click Submit and proceed to the next section to set up Google as a SAML identity provider (IdP).

Step 2: Set up Google as a SAML identity provider (IdP)

1. Return to the Admin console browser tab.
2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Click Add appSearch for apps.
4. Enter PagerDuty in the search field.
5. In the search results, hover over the PagerDuty  SAML app and click Select.
6. On the Google Identity Provider details page, click Continue.
7. On the Service provider details page, edit the ACS URL and Entity ID, replacing {your‑subdomain} with the subdomain of your PagerDuty installation.
8. Click Continue.
9. (Optional) On the Attribute Mapping page, map Google directory attributes to corresponding application attributes:

   1. Click Add Mapping.
   2. Click the Select field menu and select a Google directory attribute.
   3. Enter the corresponding application attribute under App attributes.
10. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.

    1. Under Google groups, click in the Search for a group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the list.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under App attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

11. On the Attribute mapping page, click Finish.

Step 3: Enable the PagerDuty app

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select PagerDuty.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.

7. (Optional) Turn on the service for a group of users.
   Use access groups to turn on a service for specific users within or across your organizational units. Learn more

8. Ensure that your PagerDuty user account email IDs match with those in your Google domain.

Step 4: Verify that the SSO is working 

PagerDuty supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsWeb and mobile apps.
3. Select PagerDuty.
4. At the top left, click Test SAML login. 

   PagerDuty should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Open https://your-subdomain.pagerduty.com. You should be automatically redirected to the Google sign in page.
2. Enter your sign in credentials.
3. After your sign in credentials are authenticated you are automatically redirected back to PagerDuty.

 

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