RingCentral Office cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for RingCentral Office

Here's how to set up single sign-on (SSO) via SAML for the RingCentral application.

Step 1: Set up RingCentral Office as a SAML 2.0 service provider (SP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Securityand thenSet up single sign-on (SSO) for SAML applications.

    You must be signed in as a super administrator for this task.

  3. Click Download to download the Google IdP metadata.
  4. Go to https://service.ringcentral.com/login/startupSSOLogin.html and login.
  5. Go to Tools > Single Sign-On.
  6. Enter the Google IdP metadata you downloaded in Step 3. 
  7. Call RingCentral Office Customer Support and request they turn on SSO for your RingCentral Office account.
  8. Proceed to the next section to set up Google as a SAML IdP.
Step 2: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter RingCentral Office in the search field.
  5. In the search results, hover over the RingCentral Office SAML app and click Select.
  6. On the Google Identity Provider details page, click Continue.
  7. In the Service provider details section, enter the following URLs into the Entity ID, ACS URL, and Start URL fields:
            ACS URL: https://sso.ringcentral.com/sp/ACS.saml2 (change sso to ssoeuro in UK or EU)
            Entity ID: saml2:ringcentral:prod (change prod to prodeuro in UK or EU)
            Start URL: https://service.ringcentral.com/mobile/ssoLogin (change .com to .co.uk in UK, edit .com to .co.eu in EU)
  8. Leave Signed Response unchecked.
    When the Signed Response checkbox is unchecked, only the assertion is signed. When the Signed Response checkbox is checked, the entire response is signed.
  9. The default Name ID is the primary email. Multi-value input is not supported. RingCentral Office requires the primary email for authentication. Contact RingCentral Office support if you require a different Name ID mapping. Custom attributes of the user schema can also be used after creating them via Google Admin SDK APIs. The custom attributes for the user schema need to be created prior to setting up the RingCentral Office SAML application. 
  10. Click Continue.
  11. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding  RingCentral Office attributes:
     
    Google directory attribute RingCentral Office attribute
    Basic Information > Primary Email email
  12. Click Finish.
Step 3: Enable the RingCentral Office app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select RingCentral Office.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. Click Override to keep your setting if the service for the parent organizational unit is changed.
    4. If Overridden is already set for the organizational unit, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your RingCentral Office user account email IDs match those in your Google domain.
Step 4: Verify that the SSO is working

RingCentral Office supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenWeb and mobile apps.
  3. Select RingCentral Office.
  4. At the top left, click Test SAML login

    RingCentral Office should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Open https://service.ringcentral.com/login/startupSSOLogin.html and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to RingCentral Office.
Step 5: Set up auto-provisioning

As a super administrator, you can automatically provision users in the RingCentral Office application.



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