RingCentral Office cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for RingCentral Office

Here's how to set up single sign-on (SSO) via SAML for the RingCentral Office application.

Step 1: Get Google identity provider (IdP) information
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Securityand thenAuthenticationand thenSSO with SAML applications.

    You must be signed in as a super administrator for this task.

  3. In the IdP metadata section, download and save the IdP metadata.

In the next step, you send this information to RingCentral via email. After they respond, you return to the Admin console in Step 3 below to finish SSO configuration.

Step 2: Set up RingCentral Office as a SAML 2.0 service provider (SP)
  1. Go to https://service.ringcentral.com/ and sign in to your RingCentral admin account.
  2. Click Moreand thenSecurity and Complianceand thenSingle Sign-on.
  3. Under Contact Customer Support, click View Detail
  4. Follow instructions to get your RingCentral customer support number.
  5. Call RingCentral Office Customer Support and request they turn on SSO for your RingCentral Office account, and provide the IdP metadata file you downloaded in Step 1 above.
  6. Proceed to the next section to set up Google as a SAML IdP.
Step 3: Set up Google as a SAML identity provider (IdP)
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Click Add appand thenSearch for apps.
  4. Enter RingCentral Office in the search field.
  5. In the search results, hover over the RingCentral Office SAML app and click Select.
  6. On the Google Identity Provider details page, click Continue.
  7. In the Service provider details section, enter the following URLs in the ACS URL, Entity ID, and Start URL fields:
    • ACS URL  https://sso.ringcentral.com/sp/ACS.saml2 (change sso to ssoeuro in UK or EU)
    • Entity ID  https://sso.ringcentral.com (change sso to ssoeuro in UK or EU)
    • Start URL  https://service.ringcentral.com/mobile/ssoLogin (change .com to .co.uk in UK, or to .co.eu in EU)
  8. The default Name ID is the primary email. Contact RingCentral Office support if you require a different Name ID mapping.  
  9. Click Continue.
  10. On the Attribute mapping page, click the Select field menu and map the following Google directory attributes to their corresponding  RingCentral Office attributes:  
    Google directory attribute RingCentral Office attribute
    Basic Information > Primary Email email
  11. (Optional) If you want to send a user’s group membership information in the SAML response, enter the group names that are relevant for this app in the Group membership field.
    1. Under Google groups, click in the Search for a group entry field.
    2. Type one or more letters of the group name.
    3. Choose the group name from the dropdown list.
    4. Add additional groups as needed (total groups cannot exceed 75).
    5. Under App attribute, enter the service provider’s corresponding groups attribute name.

    Note: Regardless of how many group names you enter, the SAML response will only include groups that a user is a member of (directly or indirectly). For more information, see About group membership mapping.

  12. Click Finish.
Step 4: Enable the RingCentral Office app
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Select RingCentral Office.
  4. Click User access.
  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. (Optional) To turn a service on or off for an organizational unit:
    1. At the left, select the organizational unit.
    2. To change the Service status, select On or Off.
    3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Note: Learn more about organizational structure.
  7. (Optional) Turn on the service for a group of users.
    Use access groups to turn on a service for specific users within or across your organizational units. Learn more

  8. Ensure that your RingCentral Office user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working

RingCentral Office supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Appsand thenWeb and mobile apps.
  3. Select RingCentral Office.
  4. At the top left, click Test SAML login

    RingCentral Office should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

  1. Close all browser windows.
  2. Open https://service.ringcentral.com/ and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to RingCentral Office.
Step 6: Set up auto-provisioning

As a super administrator, you can automatically provision users in the RingCentral Office application.

 


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