RingCentral Office cloud application

You must be signed in as a super administrator for this task.

Using Security Assertion Markup Language (SAML), your users can use their Google Cloud credentials to sign in to enterprise-cloud applications.

Set up SSO via SAML for RingCentral Office

Here's how to set up single sign-on (SSO) via SAML for the RingCentral® application.

Step 1: Set up RingCentral Office as a SAML 2.0 service provider (SP)
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Security, and then the SSO settings:

    You must be signed in as a super administrator for this task.

    Click Set up single sign-on (SSO) for SAML applications.

    Or, if you don’t have that option:

    Click Set up single sign-on (SSO).

  3. Click Download to download the Google IdP metadata.
  4. Go to https://service.ringcentral.com/login/startupSSOLogin.html and login.
  5. Go to Tools > Single Sign-On.
  6. Enter the Google IdP metadata you downloaded in Step 3. 
  7. Call RingCentral Office Customer Support to request SSO setup to import IDP SAML 2.0 metadata. 
  8. Turn on SSO for your RingCentral Office account.
  9. Proceed to the next section to set up Google as a SAML IdP.
Step 2: Set up Google as a SAML IdP
  1. In a new browser tab, sign in to your Admin console as a super administrator.
  2. Click Apps SAML apps.
  3. Click the plus (+) icon.
  4. Select the RingCentral Office item from the list. The values on the Google IDP Information page automatically populate.
  5. In the Basic application information window, the Application name and Description values automatically populate.
  6. Click Next.
Step 3: Enter the RingCentral Office specific service provider details in Google Admin console
  1. In the Service Provider Details section, enter the following URLs into the Entity ID, ACS URL, and Start URL fields:
            ACS URL: https://sso.ringcentral.com/sp/ACS.saml2 (change sso to ssoeuro in UK or EU)
            Entity ID: saml2:ringcentral:prod (change prod to prodeuro in UK or EU)
            Start URL: https://service.ringcentral.com/mobile/ssoLogin (change .com to .co.uk in UK, edit .com to .co.eu in EU)
  2. Leave Signed Response unchecked.
    When the Signed Response checkbox is unchecked, only the assertion is signed. When the Signed Response checkbox is checked, the entire response is signed.
  3. The default Name ID is the primary email. Multi-value input is not supported. RingCentral Office requires the primary email for authentication. Contact RingCentral Office support if you require a different Name ID mapping. Custom attributes of the user schema can also be used after creating them via Google Admin SDK APIs. The custom attributes for the user schema need to be created prior to setting up the RingCentral Office SAML application. 
  4. Click Next.
  5. Under Attribute mapping, first select the Category as Basic Information from the drop down list and then choose a User attribute to map the attribute from the Google profile. You must provide the "Primary Email" [email].
  6. Click Finish.
Step 4: Enable the RingCentral Office app
  1. Sign in to your Admin console.
  2. Go to Apps SAML apps.
  3. Select RingCentral Office.
  4. At the top right of the gray box, click Edit Service Compose.

  5. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  6. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  7. Ensure that your RingCentral Office user account email IDs match those in your Google domain.
Step 5: Verify that the SSO is working
  1. Close all browser windows.
  2. Open https://service.ringcentral.com/login/startupSSOLogin.html and attempt to sign in. You should be automatically redirected to the Google sign in page.
  3. Enter your sign in credentials.
  4. After your sign in credentials are authenticated, you are automatically redirected back to RingCentral Office.
Step 6: Set up user provisioning

As a super administrator, you can automatically provision users in the RingCentral Office application.

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