Find and manage existing accounts

Find and manage users with existing Google accounts using the Transfer tool for unmanaged users. The tool checks whether any users in your organization have personal Google Accounts that share your organization's email address. Learn more about conflicting accounts.

If you find users with conflicting accounts, ask them to transfer their personal Google account to your organization's managed Google account. You can track who’s been sent a request, who’s accepted, and who's declined.

Personal Google accounts that are transferred to G Suite managed user accounts: 

  • Cannot be changed back to a personal account.
  • Are added to the root organizational unit. After the account is transferred, you can move the user to another organizational unit. Read more about organizational units.

You must be signed in as a super administrator for this task.

Before you begin

Find potential conflicts and send a transfer request

Find users with potential conflicting accounts
  1. Open the Transfer tool for unmanaged users.

    Tip: To do this from the Google Admin console: at the top right, click Open Open, and under Tools, click Transfer tool for unmanaged users. 

  2. All users that haven't been sent a request to transfer are listed in the first column. 
Why can't I find a user that I know exists?
  • A synchronization hasn't updated the data yet. This usually happens if you recently verified your domain. It might take a few hours for all accounts to appear.
  • The user is on an alias domain. These accounts can't be transferred. Accounts can only be transferred if the domain in the email address is a primary or secondary domain.
  • The user has their organization's email address as an alternate email on their account. Accounts can only be transferred if the primary email address of the user is an organization email address. When you create this user, their organization's email address is removed as an alternate from their existing account.
  • The user has unsupported special characters in their email address. The user must update their username to remove the special characters before their account can be transferred.
Send requests for users to transfer their account to your organization

Users that haven't been sent a request to transfer their account have Not sent in the Request status column. To see only these users, on the left, select Not sent

To send a transfer request:

  1. Next to the user's email, point to their profile image and check the box.

    Note: This action must be performed manually. You can send requests for multiple users at once, but you can’t use an API to send a bulk request.

  2. Click Email user a request Email user a request.

The user's status changes to Sent. On the left, select Request sent to see all users with pending requests.

Learn more about How users accept transfer requests

Cancel a request to transfer an account

Users that are asked to transfer their account to your organization's managed Google account have Sent in the Request status column. On the left, select Request sent to see all users with pending requests.

If you want to cancel a request:

  1. Next to the user’s email, point to their profile image and check the box.

    Note: This action must be performed manually. You can send requests for multiple users at once, but you can’t use an API to send a bulk request.

  2. Click Delete Delete.

The user's status changes to Not sent

See what users decide to do

How users accept transfer requests

Users get an email when you send them a transfer request. In the email, they can click Transfer my account. If they do, they’re prompted to sign in to their personal Google account, if they are not already signed in. 

The user must agree to certain terms to start the transfer. To read details about the agreement, go to What happens to the user’s data.

If they transfer, the user’s status changes to Accepted. To see only these users, on the left, select Accepted.

What happens if a user declines to transfer?

If the user clicks Decline request in the email, their status changes to Declined. After you create their managed Google account, they're prompted to rename their personal account the next time they sign in.

To see all users who declined a request, on the left, select Declined. You can send a new transfer request if the user declined by mistake.

What happens if a user ignores the request?

You can create a new account in your organization's managed Google account with the same email address as the user. After you create their managed Google Account, they're prompted to rename their personal account the next time they sign in.

What happens to the user's data?

If the user accepts the transfer request, you can:

  • Manage the account.

    Note: The new Google account can't manage any Sites or secondary calendars created by the user before the transfer. 

  • Access and delete data in the account.
  • Restrict access to Google services.

When a user renames their personal account, the data in their personal account:

  • Stays in their personal account.
  • Is safe and accessible only to them. 
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