Make and verify payments for an invoiced account

Applies to Cloud Identity Premium and other paid subscriptions in your Google Admin console.

Applies only for customers with invoiced billing accounts.

If you have an invoiced Google billing account, here’s how to send and verify receipt of your monthly payment for your Google service subscription.

Before you begin

Have your invoice handy. It describes the payment options available to you, and you can find banking details at the bottom.

Know when to pay

You make payments according to the terms and conditions that you agree to when you enroll in monthly invoicing. These terms include the number of days you have to pay your invoice.

Make a payment

You can pay using one of the payment options listed on your invoice, which can include:

• ACH, EFT, or wire transfer
• Check within the U.S.
• Check outside the U.S.

Pay by ACH, EFT, or wire transfer

1. Sign in to your bank’s website.
2. Follow the onscreen instructions to make a payment.
3. In the field for additional information, enter:
   • Invoice numbers and credit memo numbers, if any, separated by a space, a slash, and a space—for example:

     3400000001 / 3400000002 / 3500000003 / 3300000009

   • Payments profile ID
   • Customer name

   Note: Depending on your bank, this field might appear as Additional Information, Notification, Description, Reference, or something else.

4. If you can’t fit all invoice numbers on the electronic payment form, follow these steps:
   1. On the day that you send the payment, write to the email address displayed on your Google invoice.
   2. In the subject line, write "Remittance [your company name] [total payment amount]."
   3. In the message body, include all invoice numbers and credit memo numbers with their respective payment amounts—for example:

      Invoice/Credit memo	Amount
      3400000001	100.00
      3400000002	200.01
      3500000003	300.02
      3300000009	-50.09

Pay by check within the U.S.

1. Write all invoice numbers and credit memo numbers, if any, on your check.

   If you’re paying for multiple invoices and need more space than is provided on the check, write or print all invoice and credit memo numbers, with their respective amounts, on a separate sheet and include it with your payment.

2. Send the check to the address displayed at the bottom of your Google invoice.

Pay by check outside the U.S.

1. Write all invoice numbers and credit memo numbers, if any, on your check.

   If you’re paying for multiple invoices and need more space than is provided on the check, write or print all invoice and credit memo numbers, with their respective amounts, on a separate sheet and include it with your payment.

2. Send the check to the address displayed at the bottom of your Google invoice.
3. On the day that you send the payment:
   1. Write to the email address displayed on your Google invoice.
   2. In the subject line, write "Remittance [your company name] [total payment amount]."
   3. In the message body, include all invoice numbers and credit memo numbers with their respective payment amounts—for example:

      Invoice/Credit memo	Amount
      3400000001	100.00
      3400000002	200.01
      3500000003	300.02
      3300000009	-50.09

Verify your payment

To verify that your payment was received and processed:

1. Wait up to 5 business days after making your payment.

   It can take this long for us to process your payment and update your account balance.

2. Sign in to your Google Admin console.

   Sign in using your administrator account (does not end in @gmail.com).

3. In the Admin console, go to Menu  BillingPayment accounts.
4. Click the account ID for your subscription.
5. At the top of the Payments page, check the Amount due to see if your payment has been applied to your account's outstanding balance.
6. Scroll to the table of transactions that occurred in your account and look for a line item showing your payment.

Learn more about viewing your transaction details.

If you need more help

If you still have questions about:

• Making payments to invoiced billing accounts
• Confirming receipt of a payment
• Reporting or managing disputes regarding a payment
• Verifying where to send collections notices

Contact the Google collections team.