Applies to Cloud Identity Premium and other paid subscriptions in your Google Admin console.
If you expect to have credit in your Google billing account after canceling all your subscriptions, request a refund in advance. You might have a remaining credit if you make a manual payment for your service and cancel all your subscriptions within the same billing cycle. If you plan to continue any subscriptions, leave the credit in your account for us to apply to your next automatic payment.
We prorate billing for your account, refunding any unused credit.
Before you begin
To open a support ticket and request a refund of your expected credit, contact Cloud Identity support.
For a refund of more than USD 1000, you need to provide a copy of your bank statement to confirm the payment.
Cancel and get a refund
If you only have an email-verified Essentials subscription, you can delete your Google Account when you cancel your subscription. For other subscriptions, you delete your Google Account manually—but wait until after your refund.
- Follow the steps to cancel:
- Wait until the next billing cycle to see how much credit remains in your account after your last charge.
- If you still have credit, contact Google Workspace support on the support ticket you opened. If you used:
- Credit card or direct debit—We'll initiate a refund to the card or bank account to that you made your last payment with. It can take up to 4 weeks for your bank or credit card company to process the refund.
- Funds transfer—Give us your bank account details for us to process your refund. (Google doesn't save bank information when processing a funds transfer.) When you contact us, we'll give you the fax numbers for our payment processor. You’ll get your refund within 4 weeks.
After you get your refund, if you still have a Google Account, follow the steps to delete it: