Resolve billing concerns with the troubleshooter

Do you have questions or concerns related to Google Cloud Platform Billing? If so, select from the options below to resolve your concern.

Please select your issue:I want to update or change my billing account settings.I want to update or change my project settings.I have questions about my invoice or need help understanding my charges.My billing account or project is suspended and I need to reopen it.

What would you like to update or change?I want to add a billing administrator.I want to cancel my account.I want to change my payment method.I want to change the currency on my invoice.I want to move my project to a different billing account.

Are you a billing administrator on the account?YesNo

Are you a billing administrator on the account and the project owner?YesNo

What project setting update or change would you like to make?I want to delete my project.I want to change ownership of my project.I'd like to create more projects.

Are you the project owner?YesNo

What question do you have?How can I download my receipts or invoices?Why was I charged $1 USD?I have a free trial, but was still charged. Why?I don't understand why I was charged more this month than in past months.

Did you upgrade your free trial? If you no longer see the blue Upgrade button at the top of the Cloud Platform Console, then you have already upgraded.YesNo

Do you have additional active billing accounts?YesNo

Are you a billing administrator on the account?YesNo

When you log in to the Cloud Platform Console, do you see a suspension notice?YesNo

Is your billing account or project suspended?Billing accountProject

Are you using a prepaid card?YesNo