Verify payment information to continue

Verify your payment information

There was an issue verifying your payment information. To ensure you are the authorized owner of the payment method that was provided to Google, provide scanned copies or digital images of:

  • One form of government-issued photo ID
  • A credit card, debit card, or bank statement

We securely store the documents you submit and use them only for account verification. We automatically delete all documents after 90 days. Your personal information is stored securely and treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice.

After you submit verification documents

  • A confirmation email will be sent when verification is complete
  • Verification generally takes less than 4 hours, but may take longer in some cases.
  • Attempting to create additional accounts during this time may cause delay

 

When submitting troubleshooting data to Support, please ensure you remove any sensitive data, such as account passwords, government identification numbers, cardholder data, confidential business data, or other sensitive information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Policy.

 

Must be the same email address associated with your Google Cloud Billing account.
Please enter a valid email address.

This is the 18-character alphanumeric Billing Account ID you’ll see in the subject of the email you received about temporary suspension of your account, for example 12A3BC-4DE56F-789GHI.

You can also find the Billing Account ID online:

  • Go to console.cloud.google.com/billing
  • Click “Show all accounts”
  • Find the account where the Status is “Closed”
  • Copy the 18-character alphanumeric Billing Account ID of that account.
Examples:
  • Driver's license or other state-issued identification
  • Passport information page or other national identification
  • Permanent residence card or other government-issued photo ID, like a military ID or a US Passport card
Important: To protect your information, make sure only the last 4 digits of your card or account number are visible.
  • For scanned images or photos: Cover all numbers, except the last 4 digits, e.g. with a piece of paper or your finger.
  • For electronic statements: You can use editing software to cover all numbers except the last 4 digits. You could also print the document, cover the numbers, and then take a picture of it.
  • Do not show other identifying codes, such as the 3- or 4-digit card security code (known as the CVN, CVC or CVV, which often appears on the back of the card).

Note: As a security precaution, we will immediately delete any documents where your full account number is visible.

Make sure your name and photo are clearly visible (if present).

* Required field
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info