Verify payment information to continue

Verify your payment information

There was an issue verifying your payment information. To ensure you are the authorized owner of the payment method that was provided to Google, provide scanned copies or digital images of:

A credit card, debit card, or bank statement

We securely store the documents you submit and use them only for account verification. We automatically delete all documents after 90 days. Your personal information is stored securely and treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice.

After you submit verification documents

A confirmation email will be sent when verification is complete
Attempting to create additional accounts during this time may cause delay

When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.

* Required field

First name

Last name *

Contact email *

Must be the same email address associated with your Google Cloud Billing account.

Please enter a valid email address.

Phone Number *

Billing Account ID

This is the 18-character alphanumeric Billing Account ID you’ll see in the subject of the email you received about temporary suspension of your account, for example 12A3BC-4DE56F-789GHI.

You can also find the Billing Account ID online:

Go to console.cloud.google.com/billing
Click “Show all accounts”
Find the account where the Status is “Closed”
Copy the 18-character alphanumeric Billing Account ID of that account.

Upload an image of your credit card, debit card, or bank statement *

Important: To protect your information, make sure only the last 4 digits of your card or account number are visible.

For scanned images or photos: Cover all numbers, except the last 4 digits, e.g. with a piece of paper or your finger.
For electronic statements: You can use editing software to cover all numbers except the last 4 digits. You could also print the document, cover the numbers, and then take a picture of it.
Do not show other identifying codes, such as the 3- or 4-digit card security code (known as the CVN, CVC or CVV, which often appears on the back of the card).
Make sure your name and photo are clearly visible (if present).

Note: As a security precaution, we will immediately delete any documents where your full account number is visible.

Make sure your name and photo are clearly visible (if present).

Please provide context or background that may help us understand any unique circumstances that may apply to this account? You can include details, such as whether you bought a support package.

Verify payment information to continue

Your email has been sent