Google Maps Platform Support

If you suspect an ongoing incident, please check the Incidents and Outages hotlist in the issue tracker first.

If you are a Maps Platform customer who needs help transitioning your account to the new pricing structure, please use our transition tool before filing a case.

If you want to generate new API keys and/or enable Maps Platform billing for new or existing projects, please use the Get Started button on the Maps Platform home page.

For other billing questions, please ensure you have reviewed the step-by-step instructions to resolve Cloud billing issues before filing a case.

This form is not suitable for:

  • Reporting Google Maps data issues: instead, use "Send feedback" in Google Maps (Help Center)
  • Reporting bugs or feature requests on the Google Maps APIs: instead, use the Issue Tracker.
  • Getting custom logs for your API usage: instead, rely on the built-in usage reports in the API Console.


* Required field

Please enter a valid email address.
The Project Number can be found in the Google Cloud Platform Console e.g. '0246813579'.
Project Number must consist of only digits
The Billing Account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the billing accounts drop-down list at the top.
Must be in the format XXXXXX-XXXXXX-XXXXXX and only contain numbers 0-9 and characters A-F, e.g. 'ABABAB-1F1F1F-543210'.
Please briefly describe your issue here as in an email subject.

A detailed description will help resolve your issue faster. Please include (if applicable) error codes, URLs affected, versions associated, and detailed steps to reproduce the issue.


Support is only provided in English.


Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.
Additional info
Clear search
Close search
Google apps
Main menu
Search Help Center