Cases created through this form will not be visible in the Maps section of the Google Cloud Console. If you would like your case to be managed from there, create your case from the Google Maps Platform Create a Case page.

If you suspect an ongoing incident, please check the Incidents and Outages hotlist in the issue tracker first.

If you are a Maps Platform customer who needs help transitioning your account to the new pricing structure, please use our transition tool before filing a case.

If you want to generate new API keys and/or enable Maps Platform billing for new or existing projects, please use the Get Started button on the Maps Platform home page.

For other billing questions, please ensure you have reviewed the step-by-step instructions to resolve Cloud billing issues before filing a case.

This form is not suitable for:

• Reporting Google Maps data issues: instead, use "Send feedback" in Google Maps (Help Center)
• Reporting bugs or feature requests on the Google Maps APIs: instead, use the Issue Tracker.
• Getting custom logs for your API usage: instead, rely on the built-in usage reports in the API Console.