Notify Google of SLA Financial Credit Eligibility

This form must be used to notify Google of SLA financial credit eligibility for Looker as explained in our Service Level Agreements. This support is currently only available in English.

A Notification of SLA Financial Credit Eligibility must be submitted by the end of the month following the month in which the incident occurred.

Note only email addresses for Google/Workspace accounts are accepted, we are unable to work with Workforce Identity Federation identities.

When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.

* Required field

Contact email *

Please enter a valid email address.

Business Name *

This will help us find your contract. Without this, processing will be delayed.

Date of Impact *

Provide the hostname of the Looker instance that experienced the outage. *

Include the full hostname, including domain.

Please enter the full hostname, e.g. example.cloud.looker.com.

Cloud billing account id *

This must be the Cloud billing account id that your Looker usage is associated with, and which can be found on your Google invoice for Cloud Services. Any credits for which you are eligible will be issued to this account.

A cloud billing account id is 18 hexadecimal characters: DEADBE-EF00DE-CAFBAD.

Did you purchase your Looker subscription through the GCP Marketplace? *

Please describe the outage you experienced. *

If you have been working with someone from Looker Sales and would like them to be included in this request, please include their email address here.

Notify Google of SLA Financial Credit Eligibility

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