Google Cloud Platform Technical Support

We want to help you get started during your free trial. Please fill out the short form below to let us know what you'd like to accomplish. Our support agents will get back to you usually within 1 business day.

Please also see our documentation and FAQ page for more information, including beginners' tutorials.

If you have questions about billing (including account charges and cancellation), please see our billing documentation. For additional account and billing assistance, please use this form to submit a question.


將疑難排解資料提交給支援小組時,請確認您已移除所有機密資料,例如帳戶密碼、身分證字號、持卡人資料、機密業務資料或其他機密資訊。支援小組將遵循 Google 隱私權政策,使用疑難排解資料協助處理您的支援問題,並改善我們的服務。


Please note that support is provided for free and in English during your trial period. 

Important note as of Friday 10 March 2017: We are aware of an issue where some in-trial customers are incorrectly charged. We are pro-actively working to reverse these charges, there is no action necessary from your end to inform us of these. See the for the latest updates.

The Project ID can be found on the Google Developers Console/project page, e.g., 'my-cloud-project'. In order for us to give you the best support experience, we need the exact project id. Be sure to copy and paste your project ID exactly as it appears in the console.

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.
Please enter a valid description of your inquiry.
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系統會將部分帳戶和系統資訊傳送給 Google。您提供的資訊可協助我們處理技術問題並改善服務品質。請放心,我們會依據《隱私權政策》和《服務條款》處理這些資訊。