Google Cloud Platform Data Privacy Inquiry

If you have a Standard, Enhanced, or Premium Cloud Platform Support Package: Please create a support ticket via the Google Enterprise Support Center instead of completing this form.


When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.


Please consider whether the following resources may address your question. If they do not, please fill out the form below and we will reply to your inquiry.

  1. Security and Compliance on the Google Cloud Platform

  2. Google Cloud Platform Whitepapers

  3. Privacy and Security Certifications

  4. Cloud Data Center Locations

  5. Google Cloud Platform Subprocessors

  6. Data Processing and Security Terms (including EU SCCs)

  7. General Data Protection Regulation (GDPR)


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Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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