Unknown GCP Charge Inquiry

This form is used to help you identify the source of Google Cloud Charges which you don’t recognize

Use this form only under the following conditions:

  • A form of payment which you own has been charged by Google Cloud

  • You do not own a Google Cloud Account OR the charges are not associated with your Google Cloud Account. (If you own the GCP Billing Account, you should contact Billing Support for faster help)

  • You do not know the owner of the account using your form of payment, OR the account owner is unreachable. (If you know the owner of the account, reach out to them for assistance). 

  • You are not using a Workforce Identity Federation identity to communicate with us.

IMPORTANT:  You must meet all of the above requirements and submit all information in the form below in order for your request to be received
Please do not include any sensitive information (e.g. credit card numbers) in this form. The specialist team will gather only what they need to investigate.

Typical response time for a valid request is 48 hours.  

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Please enter a valid email address.
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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