Notify Google of SLA Financial Credit Eligibility

This form must be used to notify Google of SLA financial credit eligibility as explained in our Service Level Agreements.

These notifications must be submitted within 30 days from the time the customer becomes eligible to receive a financial credit, and will be applied within 60 days after the request.

Please fill out the form once per product, listing all impacted project IDs. In the rare case that multiple downtime incidents occur in a single calendar month, there is no need to fill out the form again if the same product and projects were impacted. SLAs are scoped to calendar months.

When submitting troubleshooting data to Support, please ensure you remove any sensitive data, such as account passwords, government identification numbers, cardholder data, confidential business data, or other sensitive information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Policy.

* Required field

Please enter a valid email address.

The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. Please list any additional projects for this request in the description box below.

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

See this page for Firebase requests and this page for Maps Platform requests

Please provide specifics of your request, e.g. description, question, or reason for SLA Financial Credit Request.

Please enter a full description of the problem.

Some will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.