Notify Google of SLA Financial Credit Eligibility

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create support tickets via the Google for Work Support Center. These tickets will be followed up on according to the target initial response times as explained in the Technical Support Services Guidelines.


トラブルシューティング用のデータをサポートにご提出いただく際は、アカウントのパスワード、政府発行の個人識別番号、カード所有者情報、社外秘の情報などの機密情報を必ずすべて削除してください。ご提出いただいたデータは、サポート対応やサービスの向上のため、Google のプライバシー ポリシーに準拠して利用します。


This form should be used by customers with a Bronze support package for the following:

  • Notify Google of SLA financial credit eligibility as explained in our Service Level Agreements. (Note: these notifications must be submitted within 30 days from the time the customer becomes eligible to receive a financial credit.)

* 必須項目

The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.
Please provide specifics of your request, e.g. description, question, or reason for SLA Financial Credit Request.
アカウントとシステムに関する情報の一部が Google に送信されます。いただいた情報は、プライバシー ポリシー利用規約に基づき、技術的な問題への対処やサービス改善のために使用します。