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Notify Google of SLA Financial Credit Eligibility

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create support tickets via the Google for Work Support Center. These tickets will be followed up on according to the target initial response times as explained in the Technical Support Services Guidelines.

This form should be used by customers with a Bronze support package for the following:

  • Notify Google of SLA financial credit eligibility as explained in our Service Level Agreements. (Note: these notifications must be submitted within 30 days from the time the customer becomes eligible to receive a financial credit.)
Please enter a valid email address.
The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.
Please provide specifics of your request, e.g. description, question, or reason for SLA Financial Credit Request.
Please enter a full description of the problem.
* Required field