Google Cloud Platform Billing Support

Our billing specialists are available to you 24/7 to respond to any questions about your billing account or settings, invoices, payments, etc.

We recommend to first take a look at our step-by-step instructions to resolve your billing issue.
If that does not resolve your issue, please contact us using the form below.

When submitting troubleshooting data to support, please ensure you remove any sensitive data such as account passwords, cardholder data, confidential business data, personal health information. Additionally, please avoid providing sensitive government information such as identification numbers or criminal justice information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Notice.

For Maps Platform support, please create a case on the Maps Platform support page in the Google Cloud Console.

Email Support

* Required field

Billing Administrator name *

Billing Administrator email address *

Please enter a valid email address. Note only email addresses for Google/Workspace accounts are accepted, we are unable to work with Workforce Identity Federation identities.

Phone number *

Billing account ID *

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.

Billing account ID is 18 hexadecimal characters, e.g., DEADBE-EF00DE-CAFBAD.

Issue Date

How can we help? *

This form is only for Google Cloud Platform billing support, please visit the Maps Platform support page.

What's the preferred language for support team to get back to you?

Please note that Japanese Support is only available during Business Hours in Japan. See our TSSG for more information.

Please note that Chinese Support is only available during Business Hours (9 am - 5 pm), Beijing Time (GTM +8)

Please note that Korean Support is only available during Korea Business Hours (9 am - 5 pm GMT +9).

More details *

Please provide more details of your request, e.g. description of billing issue, question.

Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.

Please enter a valid description of your inquiry.

Google Cloud Platform Billing Support

Email Support

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