Google Cloud Platform Billing Support

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create support tickets via the Google for Work Support Center. This form should be used by customers with a Bronze support package for the following:

  • Request support with your billing profile and settings.
  • Seek for answers to questions regarding your billing accounts, invoices, payments, etc.

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create a support ticket via the Google Cloud Support Center.

For technical support, we offer different packages to suit your specific needs. You can find more information and sign up instantly via https://cloud.google.com/support/.

Cuando envíes datos al equipo de asistencia para solucionar un problema, comprueba que no estés incluyendo información sensible, como contraseñas de cuentas, números de identificación oficiales, datos de titulares de tarjetas o información de empresa confidencial. Los datos que nos envíes nos ayudarán a solucionar tu problema y a mejorar nuestros servicios, y se usarán conforme a nuestra política de privacidad.
Introduce una dirección de correo electrónico válida.
The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.
Billing account ID is 18 hexadecimal characters, e.g., DEADBE-EF00DE-CAFBAD.

Please provide more details of your request, e.g. description of billing issue, question.

Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.

Please enter a valid description of your inquiry.
* Campo obligatorio
Parte de la información del sistema y de la cuenta se enviará a Google, que la utilizará para solucionar problemas técnicos y mejorar sus servicios, de acuerdo con su política de privacidad y sus condiciones del servicio.
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