Verify payment information to continue

Verify your payment information

There was an issue verifying your payment information. To ensure you are the authorized owner of the payment method that was provided to Google, provide scanned copies or digital images of:

  • The payment method (credit card, debit card, or bank statement)
  • One form of government-issued photo ID

Your personal information is stored securely and treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice.

After you submit verification documents

  • A confirmation email will be sent when verification is complete
  • Verification generally takes less than 4 hours, but may take longer in some cases
  • Attempting to create additional accounts during this time may cause delay

 

When submitting troubleshooting data to Support, please ensure you remove any sensitive data, such as account passwords, government identification numbers, cardholder data, confidential business data, or other sensitive information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Policy.

* Required field

Please enter your first name.
Please enter your last name.
Please tell us which Google product you were using/purchasing.
Please select the product you purchased.
Must be the same email address associated with your Google Cloud Billing account.
Please enter a valid email address.
This is the email address we will use to contact you regarding your issue.
You must provide an address outside of your G Suite domain for the secondary email address.
Please enter a secondary email address.
Please enter an email address associated with the G Suite domain that you are attempting to purchase Google Products for.
Please enter your G Suite email address.
Please provide the domain name of your G Suite account.
Please enter your domain name.

This is the 18-character alphanumeric Billing Account ID you’ll see in the subject of the email you received about temporary suspension of your account, for example 12A3BC-4DE56F-789GHI.

You can also find the Billing Account ID online:

  • Go to console.cloud.google.com/billing
  • Click “Show all accounts”
  • Find the account where the Status is “Closed”
  • Copy the 18-character alphanumeric Billing Account ID of that account.

Your Verification Documents

Examples:
  • Driver's license or other state-issued identification
  • Passport information page or other national identification
  • Permanent residence card or other government-issued photo ID, like a military ID or a US Passport card
Please attach you government-issued photo ID.
Important: To protect your information, make sure only the last 4 digits of your card or account number are visible.
  • For scanned images or photos: Cover all numbers, except the last 4 digits, e.g. with a piece of paper or your finger.
  • For electronic statements: You can use editing software to cover all numbers except the last 4 digits. You could also print the document, cover the numbers, and then take a picture of it.
  • Do not show other identifying codes, such as the 3- or 4-digit card security code (known as the CVN, CVC or CVV, which often appears on the back of the card).

Note: As a security precaution, we will immediately delete any documents where your full account number is visible.

Make sure your name and photo are clearly visible (if present).

Please attach a copy of your credit card or bank account statement.
Business license is required only if you recently placed a Chrome device order.

See a list of acceptable forms of business licenses

  • Official proof of federal and state employer tax id number
  • Articles of incorporation
  • Limited Liability Corporation Agreement
  • Professional license
  • Filed tax returns (for the most recent year)

Your Business Information

Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info