Google Maps Platform Support
All customers get free billing and technical support for Google Maps Platform. Customers can create a support case by filling out the form on the Google Maps Platform Support page in the Google Cloud Platform Console. You can also refer to the Google Maps Platform Documentation and FAQs.
Premium support options
- Log in to the Support Portal.
- Click the Cases tab.
- Click Create New Case.
- Select the Product Name, Group, and Components for your case.
- Set the Priority according to our priority definitions.
- Important: In the description, include a summary of the issue and the steps to reproduce it. So we can help you more quickly, also include any error messages, requests sent to Google, and links to demos or a publicly accessible website where we can reproduce the issue.
Report an issue or feature request
If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our Issue Tracker.
If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.
For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.