Google Maps Platform Support

All customers get free billing and technical support for Google Maps Platform. Customers can create a support case by filling out the form on the Google Maps Platform Support page in the Google Cloud Platform Console. You can also refer to the Google Maps Platform Documentation and FAQs.

Premium support options

You can contact support by filing a case in the Google Cloud Support Portal or by calling the Google Cloud Support hotline.
Creating a support case
  1. Log in to the Support Portal.
  2. Click the Cases tab.
  3. Click Create New Case.
  4. Select the Product NameGroup, and Components for your case.
  5. Set the Priority according to our priority definitions.
  6. Important: In the description, include a summary of the issue and the steps to reproduce it. So we can help you more quickly, also include any error messages, requests sent to Google, and links to demos or a publicly accessible website where we can reproduce the issue.

Report an issue or feature request 

If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps Platform team, please file a bug or feature request in our Issue Tracker.

If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.

Community Support

Google's Developer Relations team participates on Stack Overflow—a collaborative question-and-answer site for programmers. It's a great place to ask technical questions about developing and maintaining Google Maps Platform applications. Look for and use the google-maps tag and other Maps API-specific tags such as google-maps-api-3 for the Maps JavaScript API. For more information about community support on Stack Overflow, see the support options page.

Privacy inquiries

For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.

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