Kingdom of Saudi Arabia Migration FAQ

You will need to provide consent for Google to migrate your billing data to CNTXT, and will also need to sign a new contract directly with CNTXT or your chosen authorized KSA Google Cloud reseller. 

Your old Cloud Billing account will no longer be used. Instead, a new Cloud Billing account will be set up. The old billing account and newly created billing account are required to identify your existing resources for the migration. 

Secure data transfer and security practices will be used. Our customer privacy and data security is of paramount importance. During the migration, we will only access resource names and identifiers, IAM roles and relationships and associations between projects, billing accounts, and organizations. 

After you give your consent and sign a new contract with CNTXT or your chosen authorized KSA Google Cloud reseller, the migration of your account will start around February and March 2024. 

After you migrate your account, your old account will be closed. Your projects and data will be moved to your new account. Your resources will continue running as expected.

Open quotes will not be migrated. A new sales order will be required between you and CNTXT, or your chosen authorized Google Cloud reseller. The updated contract will supersede the previous Google Cloud contract.

All  Google Cloud customers with a billing address located in the Kingdom of Saudi Arabia, including those using Google Maps Platform APIs, will need to migrate to CNTXT or other authorized Google Maps Platform resellers.

All customers with a billing address in KSA must have a contract with CNTXT or an authorized Google Cloud reseller in the KSA. Billing will be provided through the entity that you are contracting with. 

Charges start accruing on the new account the same day the new account is opened and the migration to the new Cloud Billing account is completed. Charges for that day could be split between the old and new accounts depending on the time of usage. When the charge is due depends on your billing cycle.

When your Cloud Billing account is migrated, the original account will be closed. We will send you an email letting you know of the account closure. Your final invoice will come at the end of your billing cycle detailing the outstanding balance. 

CUDs are purchased per region, so you will not be able to use them in the new region. In addition, CUDs cannot be canceled once in effect, so Google will need to close them. Any new CUDs will need to be agreed with CNTXT or your chosen authorized Google Cloud reseller. 

Existing discounts will not be migrated to the new Cloud billing account under CNTXT or your chosen authorized Google Cloud reseller. CNTXT or your chosen Google Cloud reseller will enter into a new contract with you with new terms and conditions.

In addition, invoices and payments information, including tax information from your old Cloud Billing accounts, will remain available on the Payments profile where they were initially created. You will need to log into your old profile to access and view previous (pre-migration) invoices.

Google Cloud usage data that occurred on your old Cloud Billing account will not be migrated to the new Cloud Billing account. You will need to log into your old profile to access and view prior (pre-migration) usage data.

No launch credits will be available.

No, pending credits will not be migrated.

Please see the Migration Troubleshooting FAQ. If required, please reach out to CNTXT or your authorized Google Cloud reseller after the account migration.

Google, in addition to CNTXT or your chosen authorised KSA GCP reseller, during and immediately following the migration. After your account has been migrated, your support entitlements will be determined by the terms of your contract with CNTXT or your chosen Google Cloud reseller.

Prior BigQuery exports will not be available. They should be retrieved before the billing migration. 

If you have further questions or require assistance after your migration, please contact CNTXT or your authorized Google Cloud reseller through any contact details they have provided to you.