Contact Us

Issue Type *

For accounts where Feeds are not directly managed and processed by Google Feed Management consultative support will be provided as part of your request.

For general inquiries related to reporting you can submit the below form.

Use the below form for requests to modify the content within your feed or for implementation support as it relates to modifying feed content or Feed Rules within the Merchant Center

The below form is reserved for delivery issues surrounding your feed. Whether you’re having difficulty delivering a file to Google, or have received an error log from a shopping channel, we’re here to help.

This form is intended only for merchants whose Feeds are directly managed and processed by Google Feed Management. Unsure? Reach out to your account manager.

To ensure a successful promotion launch, provide as much information below as possible. It's recommended that promotions be sent to us at least 4 business days in advance of their launch.

Request Category

Subject of your inquiry *

Contact name *

End Customer Company Name *

What is the name of the company being advertised? If you belong to an agency, please provide the name of the company that you’re managing the campaigns for. This will help us route your case to the best available agent.

Contact email *

Please use a valid email id of the format example@abc.com

Google Ads Customer ID *

If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.

Please enter a valid CID

Email CCAdd additional field

Include email address(es) of those you would like to CC on this submission, separated by commas if there are multiple.

Is this a 3PAS request ?

Merchant name *

Merchant Center Account ID *

Feed destination

Enter the shopping engine(s) or destination name(s) related to this inquiry (e.g. Google)

Company URL *

Country *

Submit an attachment

Google Doc/Drive link:

Please grant access to ci-retail-advanced-support-gur-internal@google.com

Severity of issue

Describe the severity of your issue or request *

Related case number(s)

If you have any related requests, either resolved or outstanding, enter the applicable case numbers below.

Expected results example

How many promotions do you have to submit? *

Depending on the number selected, fill out the below section(s) with all relevant promotion information.

Promotion 1

Start date of the promotion: *

The start date of the promotion must be in the future to allow ample time for implementation and approval.

Please enter a date in the future.

End date of the promotion: *

Please enter a date in the future.

Long marketing message associated with your promotion *

There's a 60 character limit for this field.

Promotion code (if applicable)

Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *

Please attach a list of the products that you want the promotion to apply to. *

This list can include item SKU’s, categories or brands.

Please outline your specific criteria here. *

Examples:

This promotion applies to all products with a price greater than $50.
This promotion applies to all products except brands X, Y, and Z.

Destinations where you would like to apply this promotion: *

Start time of this promotion *

End time of this promotion *

Time zone for the promotion: *

Provide any additional information about your promotion(s):

Promotion 2

Start date of the promotion: *

The start date of the promotion must be in the future to allow ample time for implementation and approval.

Please enter a date in the future.

End date of the promotion: *

Please enter a date in the future.

Long marketing message associated with your promotion *

There's a 60 character limit for this field.

Promotion code (if applicable)

Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *

Please attach a list of the products that you want the promotion to apply to. *

This list can include item SKU’s, categories or brands.

Please outline your specific criteria here. *

Examples:

This promotion applies to all products with a price greater than $50.
This promotion applies to all products except brands X, Y, and Z.

Destinations where you would like to apply this promotion: *

Start time of this promotion *

End time of this promotion *

Time zone for the promotion: *

Provide any additional information about your promotion(s):

Promotion 3

Start date of the promotion: *

The start date of the promotion must be in the future to allow ample time for implementation and approval.

Please enter a date in the future.

End date of the promotion: *

Please enter a date in the future.

Long marketing message associated with your promotion *

There's a 60 character limit for this field.

Promotion code (if applicable)

Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *

Please attach a list of the products that you want the promotion to apply to. *

This list can include item SKU’s, categories or brands.

Please outline your specific criteria here. *

Examples:

This promotion applies to all products with a price greater than $50.
This promotion applies to all products except brands X, Y, and Z.

Destinations where you would like to apply this promotion: *

Start time of this promotion *

End time of this promotion *

Time zone for the promotion: *

Provide any additional information about your promotion(s):

Please briefly describe your issue *

Promotion 1

Promotion 2

Promotion 3

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