Contact Us

This form is reserved for Merchant Center Implementation & Optimization requests only . For Shopping Policy & Troubleshooting inquiries, please visit the following path.

* Required field

Issue Type *
For accounts where Feeds are not directly managed and processed by Google Feed Management consultative support will be provided as part of your request.
For general inquiries related to reporting you can submit the below form.
Use the below form for requests to modify the content within your feed or for implementation support as it relates to modifying feed content or Feed Rules within the Merchant Center
The below form is reserved for delivery issues surrounding your feed. Whether you’re having difficulty delivering a file to Google, or have received an error log from a shopping channel, we’re here to help.
This form is intended only for merchants whose Feeds are directly managed and processed by Google Feed Management.  Unsure? Reach out to your account manager.
To ensure a successful promotion launch, provide as much information below as possible. It's recommended that promotions be sent to us at least 4 business days in advance of their launch.
Request Category
Please use a valid email id of the format example@abc.com
If you are an agency or someone who manages multiple Google Ads accounts, please do not enter the Customer ID for your Google Ads Manager Account. Please enter the Customer ID for the individual account. Learn how to find your Google Ads customer ID.
Add additional
Include email address(es) of those you would like to CC on this submission, separated by commas if there are multiple.
Enter the shopping engine(s) or destination name(s) related to this inquiry (e.g. Google)
Severity of issue
If you have any related requests, either resolved or outstanding, enter the applicable case numbers below.
Depending on the number selected, fill out the below section(s) with all relevant promotion information.

Promotion 1

The start date of the promotion must be in the future to allow ample time for implementation and approval.
Please enter a date in the future.
Please enter a date in the future.
There's a 60 character limit for this field.
Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *
This list can include item SKU’s, categories or brands.

Examples:

  • This promotion applies to all products with a price greater than $50.
  • This promotion applies to all products except brands X, Y, and Z.
I'd like to adjust campaign bids for this promotion *
Destinations where you would like to apply this promotion: *

Promotion 2

The start date of the promotion must be in the future to allow ample time for implementation and approval.
Please enter a date in the future.
Please enter a date in the future.
There's a 60 character limit for this field.
Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *
This list can include item SKU’s, categories or brands.

Examples:

  • This promotion applies to all products with a price greater than $50.
  • This promotion applies to all products except brands X, Y, and Z.
I'd like to adjust campaign bids for this promotion *
Destinations where you would like to apply this promotion: *

Promotion 3

The start date of the promotion must be in the future to allow ample time for implementation and approval.
Please enter a date in the future.
Please enter a date in the future.
There's a 60 character limit for this field.
Does this promotion apply to all of your products or a specific subset of products only? *

Did you know you can easily submit promotions for All Products using the Google Merchant Center? Directions for submitting Merchant Promotions in the Google Merchant Center can be found here, using the ‘+PROMOTION tool’ section.

If would still like Channel Intelligence’s help submitting this promotion, please complete and submit this form.

Is this for a specific SKU list, or to be applied based on specific criteria? *
This list can include item SKU’s, categories or brands.

Examples:

  • This promotion applies to all products with a price greater than $50.
  • This promotion applies to all products except brands X, Y, and Z.
I'd like to adjust campaign bids for this promotion *
Destinations where you would like to apply this promotion: *
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info