Remotely manage video calls

Sometimes it’s easier to manage video conference rooms from a central location. Use the Google Admin console to remotely start video calls in Google meeting room hardware, mute the microphones, or end the calls.

Users are still in full control of the device in their conference room, even if the video call is started remotely. For example, meetings are muted by default, but users can unmute the microphone using the remote control if they need to be heard. They can also end the call or perform any other task available on the device.

Here’s how to get started:

Manage a single device

Add a device to a video call

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. On the left, select the organization.
  4. Select a device name from the list.
  5. Select Call from the More Actions menu.
  6. Enter the meeting name or code and click OK

An error appears if the device is already in a call. Select Hang up to end the call and try again.

Mute the microphone

Although the microphone is muted by default, users can use the remote control to un-mute the device when they need to speak.

To mute the microphone again on their behalf:

  1. Use the Google Admin console to select the Google meeting room hardware.
  2. Select Mute from the device name menu.

Note: Admins can mute, but not un-mute the device. Only participants in the room can un-mute the microphone to ensure their privacy.

End the video call

When the meeting is over, or when a room’s participation is no longer required, you can end the call.

  1. Use the Google Admin console to select the Google meeting room hardware.
  2. Select Hang up from the device name menu.
Manage multiple devices

Add multiple devices to a video call

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. On the left, select the organization.
  4. Select one or more devices.
  5. Select More Actions and choose Call.
  6. Enter the meeting name or code and click OK
  7. Refresh the browser to update the device status.
  8. Verify that the meeting name is displayed next to the device name. The video call displays in the meeting room immediately, although the microphone is muted by default.

Notes:

  • All devices with the same meeting name or meeting code will join the same meeting.
  • Select multiple devices to manage multiple devices at the same time.
  • The Call option is disabled if any selected device is already in a call.  Select More Actions and choose Hang up to end the call and try again. 
  • Refresh your browser to update the device status. Changes do not automatically appear.

Mute the microphone

Although the microphone is muted by default, users can use the remote control to un-mute the device when they need to speak.

To mute the microphone again on their behalf:

  1. Use the Google Admin console to select one or more Google meeting room hardware.
  2. Select More Actions and choose Mute.

Note: Admins can mute, but not un-mute the devices. Only participants in the room can un-mute the microphone to ensure their privacy.

End the video call

When the meeting is over, or when a room’s participation is no longer required, you can end the call.

  1. Use the Google Admin console to select one or more Google meeting room hardware. The meeting name or code is displayed next to the device name.
  2. Select More Actions and choose Hang up.
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