Billing

Contact your Google Sales representative or reseller from whom you purchased your Google meeting room hardware for all questions regarding Google meeting room hardware.

Common billing questions

Will Google meeting room hardware appear on my bill for my other Google apps/services?

No. You’ll receive a separate invoice for Google meeting room hardware from your Google Sales representative or reseller from whom you purchased Google meeting room hardware.

Where do I send billing questions?

Contact your Google Sales representative or reseller from whom you purchased Google meeting room hardware.

Limited Edition Customers (Samsung devices)

The following additional information applies to buyers of the limited edition Samsung devices only.

What forms of payment can I use for Google meeting room hardware?

You can pay with check or electronic/wire transfer. Check your invoice for details.

How will I be billed? How and when do I receive my invoice?

Google sends out invoices the day after we ship your order. We email the invoices to both the billing contact listed on your order form.

What are my billing plan options?

You make a single up-front payment for the device and software license. Each year, you must pay to renew the annual $250 management and support fee.

Can I set up online billing?

All billing for your Google meeting room hardware and the initial software agreement is done offline through the Google Sales representative or reseller from whom you purchased your device.

Will Google meeting room hardware appear on my bill for my other Google apps/services?

No. You’ll receive a separate invoice for Google meeting room hardware from your Google Sales representative or reseller from whom you purchased Google meeting room hardware.

My organization is exempt from sales tax. How do I avoid having sales tax included when I purchase Google meeting room hardware?

To verify your status, please present your tax exemption certificate when you purchase Google meeting room hardware. If you receive an invoice that includes sales tax, you can bring your certificate to the sales rep or reseller where you purchased the device.

How is value-added tax (VAT) charged in Europe?

Each European customer is responsible for providing its VAT registration number to Google at the time of purchase.

  • If you provide the number, Google charges VAT at 0%, and you are responsible for submitting any VAT that is due in your country.
  • If you don’t provide a VAT registration number, Google charges Irish VAT at the standard rate.

If your organization has tax-exempt status that includes an exception from sales tax, please contact your sales representative. Google will require the necessary documentation to verify your tax-exempt status.

How do I change my billing contact or address?

To change your contact information, contact your Google Sales representative for assistance, or send an email to cfm-billing@google.com.

If this change is needed only on your next order (that is, it doesn’t affect your current order), there is no need to contact anyone. However, if this change is for your current order, contact your sales representative to confirm the change.

Where do I send billing questions?

Contact your Google Sales representative or reseller from whom you purchased Google meeting room hardware.

How do I cancel my service?

Your software licenses remain in effect until your auto-renewal date. If you don’t want your licenses to auto-renew, contact the Google Sales representative or reseller from whom you purchased Google meeting room hardware to let them know. The sales representative or reseller will notify Google to decline the auto-renewal order.

Words to know

  • Billing address: The address associated with your form of payment. This can be different from your business address.
  • Business address: The address of your business. You can have only one business address in your account, and it's not required to match your billing address. Your business address will be printed on any receipts that you generate from your account.
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