Manage settings for Google meeting room hardware

Use the Google Admin console to view, modify, and update settings for Google meeting room hardware. You must have G Suite administrator credentials to sign in and access the settings.

If you are not a G Suite customer you can enroll devices on your domain, and view or change any Google meeting room hardware settings. However, you cannot associate the device with a calendar.

Common settings
Change settings for specific devices
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Select the organizational unit to which you want the settings to apply. A list of the devices enrolled in your domain appears 
  4. (Optional) To change the settings for more than one device, check the box next to each of the devices and click More Actions to:
  5. (Optional) To change the settings on a single device, click a device name to:
Change settings for all devices

You can also apply the following settings to all Google meeting room hardware devices in your domain:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device management. On the left, click Google meeting room hardware and then Settings and policies.

    Requires having the Google meeting room hardware custom role.

  3. Select the organizational unit to which you want the settings to apply.
  4. On the settings and policies page, you can change one or more settings for your device. 
    For the full list of settings see the table below.  
  5. At the bottom, click Save.
    Settings typically take effect within minutes but might take up to an hour to propagate through your organization.
     
    Setting Details

    Auto Update Settings

    Specifies whether devices automatically update to new versions of ChromeOS.

    When the release channel is set to stable, the Auto Update Setting is disabled and is not configurable. The Hangouts application will manage the OS updates to ensure high reliability and stability of the Google meeting room hardware.

    Release Channel

    Specifies release channel for devices.

    G Suite or your Domain Administrator Contact Details

    Specifies email addresses and mobile phone numbers.

    Delivery Status Alerts

    Specifies method of delivery for alerts (email / SMS).

    Logs and Reporting: Troubleshooting and Diagnostics

    Specifies if and how device logs are generated, forwarded to admins and sent to Google for troubleshooting. Device logs include operating system logs, chrome logs, peripheral diagnostics and meeting metrics.

    • Diagnostics-Specifies whether to send these logs to Google whenever users file feedback
    • Troubleshooting-Specifies whether to automatically upload these logs to Google in the background

    Check the Receive feedback via email box to deliver user feedback reports. The reports are sent to any email addresses that you designate under G Suite or Your Domain Administrator Contact Details.

    Device Reporting

    Specifies if devices enrolled in your domain report their state. The report includes information on: 

    • device’s hardware, software and OS versions.
    • whether the device is online. 
    • whether the device is updated and complies with domain policies. 
    • Some of this information can be seen in the Admin console. 

    Anonymous Metric Reporting

    Specifies whether the device sends Google usage statistics and crash reports whenever a system or browser process fails.

    Usage statistics contain aggregated information such as preferences, button clicks, and memory usage. They don't include web page URLs or any personal information. Crash reports contain system information at the time of the crash, and may contain web page URLs or personal information, depending on what was happening at the time of the crash.

    Call a Phone

    Specifies whether or not the Call a Phone feature is enabled.

    This feature is currently available for calls to the U.S. and Canada. 

    • Call a phone in Classic Hangouts—Available if the domain associated with your G Suite account is registered in the U.S. or Canada. 
    • Call a phone in Hangouts Meet (the new video experience)—Available, but will only be activated on Hangouts Meet hardware located in specific countries.
    Time Zone Specifies whether the device keeps its current timezone or is set to local zone.
    Custom Wallpapers Upload custom wallpapers to your devices. For instructions, see Upload custom wallpapers.
    Timed Reboot Specifies the local time at which the devices will reboot, otherwise the default option chooses the least interruptive time to reboot.

 

Monitor status of devices and peripherals

Monitor status of devices

If you don't see any text and dimmed icons, that means that the device status is unknown. To fix a device with an unknown status, restart the unit. You can search for units that are online or offline using the “is” prefix. In the search box, type is:online or is:offline.

If a device is online:

  • You'll see a green circle next to the status column in the Admin console.
  • When you click on the device, you will see Device Online.

If a device is offline:

  • You'll see a red circle next to the status column in the Admin console. 
  • When you click on the device, you will see Device Offline.

Monitor if peripherals (camera, microphone, speaker and controller) are online

For the best experience we recommend you use Google-supported peripherals. You can install other peripherals, but this may result in impaired performance and such devices are not supported.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Select the device you want to view. The following icons indicate whether a peripheral is connected, disconnected or unsupported on a meeting device.
    • OK indicates that the peripheral is connected and working correctly.
    • Unsupported indicates that the peripheral is connected but not supported. Click Device health to see detailed information.
    • Out of order indicates there is a problem with the peripheral. 
    • When an icon is dimmed, it means the peripheral isn't online.

Monitor issues with peripherals

If a problem is discovered with one or more peripherals connected to a device, click Device health to get detailed information on the type of problem with your peripheral. You can also run diagnostics to help resolve issues.

Hangouts Meet Controller

If you add two Hangouts Meet controllers to the Google meeting room hardware device, it may not work as expected because this is an unsupported configuration. 

Microphone-speaker

A microphone-speaker is reported as two peripherals, even when it's a single unit. When a microphone-speaker peripheral is connected it appears in the event history as two separate peripherals, a microphone and a speaker.

Set a default peripheral

At the end of each call, the device automatically resets to Google-supported peripherals. For more information, see the section below: Supported peripherals for Google meeting room hardware. You can also set the default peripherals you want to use in the Admin console.

To set a default peripheral:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device Management and then Google meeting room hardware.

    To see Device Management, you might have to click More controls at the bottom.

    Requires having the Google meeting room hardware custom role.

  3. Click the device you want to set the default peripherals for.
  4. Click Device health
  5. Point at the peripheral you want to set as the default and click Set As Default.

     

Your default selection will be applied at the end of the next call.

Supported peripherals for Google meeting room hardware

Audio 

Manufacturer Device name
Google Hangouts Meet speakermic
Jabra SPEAK 410
Jabra SPEAK 510
Jabra SPEAK 810
RevoLabs FLX UC 500
Clearone Chat 150

Camera

Manufacturer Device name
Huddly Go
Logitech HD Pro Webcam C920
Logitech Webcam C920
Logitech Webcam C930e
Logitech ConferenceCam
Logitech PTZ Pro Camera
Vaddio RoboSHOT 12 USB

Controller

Manufacturer Device name
Mimo Vue HDMI

Qualified peripherals for Hangouts Meet hardware kit

Use the Hangouts Meet peripheral qualification program to find out if your chosen third-party peripherals are compatible with the Hangouts Meet hardware. As part of the program, Google’s partner lab tests the peripherals for quality, reliability, and interoperability.  Qualified peripherals will get automatic, over-the-air firmware updates.

If you're a vendor or manufacturer, see Hangouts Meet hardware peripheral qualification program for more information about the qualification requirements and process.

Approved devices

The following devices have been approved for use with Hangouts Meet hardware. The diagram shows the configuration of qualified devices and cables.

Configuration diagram of Chromebox with USB hub

Approved cameras

Device type Manufacturer Device name
Digital Pan tilt zoom (PTZ) Huddly Huddly GO 4k Webcam
Mechanical PTZ Logitech PTZ Pro 2
Mechanical PTZ AVer AVer CAM520*

* Support begins with Chrome 70

Approved speakermics

Device type Manufacturer Device name
Audio in and out Google Hangouts Meet hardware speakermic

Approved all-in-one

Device type Manufacturer Device name
Audio in and out + Mechanical PTZ Camera Logitech Logitech Meetup*

* Support begins with Chrome 69

Approved USB hubs and cables

Device type Manufacturer Device name
Hub cable (A[M]/B[M]) Lindy 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 5m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Newnex 10m USB 3.0 extension cable
Hub cable (A[M]/B[M]) Startech 10m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Lindy 50m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Newnex 5m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam  30m USB 3.0 extension cable
Camera cable (A[M]/A[F]) Telycam 50m USB 3.0 extension cable
Hub Lindy USB 3.0 7 Port Industrial Hub
Hub Newnex  USB 3.0 2-Port Industrial Hub
Hub Newnex USB 3.0 4-Port industrial hub
Hub Startech USB 3.0 4-Port industrial hub
Hub & Hub Cable Lindy 10m USB 3.0 Active Long Distance 4 Port Hub

 

Unsupported devices

Other third-party devices and peripherals can be used with the Hangouts Meet hardware, but they're not supported. They won't get updates. 

For information about HDMI-switcher compatibility when presenting to a room, see Known issues.

 
 

 

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